ENTERPRISE SOFTWARE SOLUTIONS SUPERVISOR

Arizona Department of Administration • Phoenix, AZ

5d • Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated professional to join their team as a Systems/Network Supervisor. This position will serve as an Enterprise Software Supervisor, responsible for the daily support and maintenance, governance, and customer service of all enterprise software systems, including Google Enterprise and Microsoft M365. The role involves participating in product demonstrations, facilitating governance meetings, providing best practice guidance, and adhering to change management practices. The position also requires keeping systems updated, maintaining documentation, and performing daily system maintenance activities. This role may offer the ability to work remotely within Arizona, based on department needs and performance.

Requirements

• Knowledge of various infrastructure technologies and in house developed applications utilized in the enterprise
• Knowledge of System monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Knowledge of performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
• Skills in writing proficiently
• Skills in strong customer service
• Skills in solving problems with various software applications and hardware options
• Skills in analyzing trends and developing effective solutions
• Skills in server design, equipment procurement using established processes
• Skills in diagnosing and troubleshooting server problems
• Skills in written and oral communication
• Ability to balance, prioritize and organize multiple tasks
• Ability to build strong relationships inside and outside the organization
• Ability to lead projects to successful completion and on time; adapt to work methods/processes that adhere to State security standards
• Ability to apply problem solving and analytical processes
• Ability to act as a lead and model high work ethic and high performance standards
• Ability to work well under pressure
• Ability to evaluate and test emerging technologies
• Ability to apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
• Ability to configure / add new services as necessary
• Ability to perform advanced design, maintenance and repair of servers
• Possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.
• Successfully pass background and reference checks
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Obtain and maintain a valid Level One Fingerprint Clearance Card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Bachelor’s degree or 3 or more years of experience in related discipline (or equivalent experience).

Nice To Haves

• Google Administration or equivalent experience 1+ years
• Enterprise Systems Administration experience 4+ years
• Project Management or equivalent management experience 3+ years

Responsibilities

• Provides proactive guidance and maintenance schedules for systems and platforms for the products and services that are included in the enterprise software service area and others as assigned.
• Administers the full range of disciplines for enterprise software applications.
• Supervises and guides a team of system administrators responsible for the maintenance and proactive and reactive services of the enterprise software systems.
• Provides guidance, assistance, training and education related to enterprise software applications, services, usage, and governance.
• Reviews configuration change proposals for compliance to established standards, guidelines and policies.
• Performs system analysis, designs, constructs and tests infrastructure in collaboration with the network system administrators and engineers.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager