Enterprise Service Desk Technician (SIPRNet)

Bowhead•Oklahoma City, OK

2d•$61,000 - $71,000•Onsite

About The Position

Enterprise Service Desk Technician (SIPRNet) (EITAAS-2026-25540): Contingent on contract funding. Bowhead Logistics Management LLC, a UIC Government Services company, is seeking skilled Enterprise Service Desk Technicians to support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. As a Contractor Team Arrangement (CTA) partner, Bowhead helps transform Air Force IT from a base-centric model into an advanced enterprise service delivery model. This role helps stand up a new, centralized Secret Internet Protocol Router Network (SIPRNet) customer support capability. You will deliver front-line and escalated support from inside a secure facility at Tinker AFB, keeping classified mission systems running for the people who depend on them. This position supports a 24/7 operation. The IT Helpdesk Agent will be assigned to one of the following shifts, which may include weekends: Day Shift: 8:00am-4:30pm, Swing Shift: 11:00am-8:00pm.

Requirements

Able to obtain and maintain a DoD Secret clearance and eligible for a Common Access Card (CAC)
High school diploma or equivalent required, plus 3–5 years of technical experience (a Bachelor’s degree in a relevant field may substitute for 5 years of experience)
DoD Directive 8570.1 Information Assurance Technical (IAT) Level II certification required (Security+ CE, GSEC, SSCP, or CCNA-Security)
Strong verbal and written communication skills, with the ability to convey technical information clearly
Proven ability to work effectively in a collaborative, team-oriented environment
Familiarity with Service Desk operations, including troubleshooting and ticket handling
Hands-on experience with end-user devices, common applications, and support tools

Nice To Haves

An active DoD Secret or higher clearance
Experience supporting classified environments or SIPRNet
Experience with ServiceNow or a similar IT service management tool

Responsibilities

Resolve complex technical issues for end users, drawing on deep system and application knowledge to deliver high-quality, timely support.
Track and manage incidents from first contact through resolution, documenting thoroughly and escalating unresolved issues to protect service levels.
Build and update Knowledge Base Articles (KBAs) that expand self-service options and empower users and teammates alike.
Use ServiceNow to manage incident tracking, ticketing, and reporting, leveraging the platform to strengthen service delivery.
Share expertise through training and workshops, raising the technical baseline across the team.