Enterprise Service Desk Specialist

TEKsystems•New Orleans, LA

5d•$31 - $34•Onsite

About The Position

Serve as the initial point of contact for IT-related problems, providing phone and online support to users. This role involves performing troubleshooting, resolving technical issues, and following escalation protocols. Additionally, the specialist will monitor network health and status, documenting and communicating outage information. Key tasks include executing scripts, managing tickets, correlating events and incidents, performing password resets within Active Directory, troubleshooting internet browsers, Layer 1 network connectivity, DNS/IP addresses, email/Exchange issues, application installations, printer/network drive mapping, telephony issues, and desktop workstation problems.

Requirements

Completed and valid Security+CE+
At least a Secret Clearance
1-4 Years of IT Experience
Openness and willingness to support an in-bound service desk/call center operation
Experience with ITSM (Ticketing System)
Password resets within Active Directory
Internet Browser troubleshooting
Layer 1 Network Connectivity Troubleshooting
DNS/IP address troubleshooting
Root Cause analysis of on-going issues
Email/Exchange issues
Application install/troubleshooting
Printer/Network Drive mapping
Telephony issues
Desktop workstation issues

Responsibilities

Serve as the initial point of contact for IT-related problems.
Provide phone and online support to users.
Perform troubleshooting and resolve technical issues.
Follow escalation protocols as necessary.
Monitor the health and status of the networks.
Document and communicate outage information to co-workers and customers.
Execute scripts.
Open and close tickets.
Correlate events and incidents for management of Information Technology (IT) services.