Enterprise Sales Manager, Integrations

Zocdoc • New York, NY

4d • $119,000 - $163,000 • Onsite

About The Position

Zocdoc’s mission is to give power to the patient by making it easy to find and book in-person or virtual care. As an Enterprise Sales Manager, Integrations, you will lead the Technical Implementation Specialist team responsible for bringing Zocdoc’s integrations to life for their largest and most complex customers. Your team will own the technical implementation experience from discovery through launch, ensuring integrations are designed correctly, move with urgency, and support the customer’s goals. You will hire, train, develop, and retain top talent, while continuing to raise both the technical and commercial capabilities of the team. You will coach your team to build trust quickly, navigate complex customer environments, clearly communicate technical requirements, and keep implementations moving forward. You will create a culture of accountability, urgency, and ownership, with a strong focus on hitting targets around implementation speed, quality, customer adoption, and provider growth. You will be responsible not just for the results of the team, but for building a team that continues to get better over time and consistently delivers a high-quality implementation experience for our customers.

Requirements

• 3+ years of experience leading teams, ideally in technical implementation, enterprise integrations, customer success, or a related function.
• Experience leading teams that implement technical products or support complex enterprise customers.
• The ability to bridge technical, commercial, and customer needs, ideally in healthcare technology or enterprise software.
• Familiarity with EHR/EMR systems and healthcare workflows preferred.
• A data-driven approach to diagnosing performance gaps, prioritizing work, managing capacity, and identifying opportunities for improvement.
• Strong communication skills, with the ability to adapt your message for individual contributors, teams, clients, cross-functional partners, and senior leaders.
• The ability to lead through technical and client-facing escalations while maintaining trust, urgency, and accountability.

Responsibilities

• Leading, coaching, and developing a team of Technical Implementation Specialists to deliver high-quality, timely, and reliable enterprise integrations.
• Identifying integration risks, capacity constraints, and performance gaps early, then taking action to address them.
• Identifying gaps in process, tooling, training, and content, then partnering with the right teams to close them.
• Using data to inform prioritization, capacity planning, coaching plans, and continuous improvement.
• Creating a culture of ownership, continuous learning, and high performance across the TIS team.
• Supporting high-stakes client and internal escalations while maintaining trust, urgency, and accountability.

Benefits

• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs through Wellhub
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed