Enterprise Resilience Senior Manager - Learning & Engagement

Truist Bank • Charlotte, NC

11d • Onsite

About The Position

The Enterprise Resilience Senior Manager – Learning & Engagement leads the design, delivery, and improvement of resilience training programs to enhance organizational preparedness and adaptability. Ensures alignment with regulatory standards (FFIEC, ISO 22301) and industry certifications (ICOR, DRI) while promoting a culture of resilience through onboarding, workshops, and enterprise engagement. Partners with business units and learning teams to embed resilience education into strategic objectives and manages a team to deliver impactful learning experiences. Oversees program effectiveness via KPIs, maintains centralized resources, and drives innovation based on lessons learned and emerging trends. Supports Truist’s ability to anticipate, respond to, and recover from disruptions, ensuring continuity of service for clients and teammates. Serves as the primary lead for ERO engagements and represents ERO leadership to advance strategic goals. Manage a team of Officers and/or Specialists. The Senior Manager is a subject matter expert responsible for the development, implementation, socialization and execution of Business Continuity (BC) and Disaster Recovery (DR) processes in support of policy, standards, procedures, and regulatory requirements. This individual is a thought leader that will research, evaluate and recommend solutions for the program and to implement forward-looking systems and processes that support program maturation. Facilitate complex cross-functional initiatives consistent with Truist's objectives. Research, evaluate and recommend solutions for implementing major strategic changes across the enterprise for their functional areas. Manage forward-looking business and technology continuity program requirements in accordance with regulatory guidance to maintain and continually improve an enterprise-wide capability that supports continuity of service for Truist's teammates, clients and shareholder in the event of a business disruption. Activities are typically focused on larger number of and LOB, Function or Corporate processes, programs or activities that may span numerous functions and/or have an enterprise-wide impact. Provide regular updates to the Business Unit leadership, Business Continuity Oversight Council, as well as Federal and State supervisory teams.

Requirements

• Bachelor's Degree or an equivalent combination of education and experience.
• 15 years of banking or related management experience.
• Five years of management experience that includes direct supervisory responsibility
• Possess and demonstrate strong business continuity/disaster recovery knowledge, leadership and decision-making skills.
• May, in support of management, represent Truist on risk-related matters, including directly interfacing with external parties including the FRB, FINRA, OCC, State Regulators and other third party auditors.
• Strong analytical and organizational skills and extensive experience designing, developing, implementing and executing a business continuity/disaster recovery program
• Excellent interpersonal skills demonstrating the ability to interact with all levels of management effectively.
• Adept with Microsoft Office products.

Nice To Haves

• 15+ years of experience in risk, business continuity/disaster recovery, enterprise response (incident/crisis) management, operations, administration, technology and/or project management.
• Master of Business Administration, Risk Management, or relevant Master's degree
• Graduate of Leadership Development Program, Banking School, or equivalent industry training program
• Experience working for or with (significant interactions) regulatory agencies (FRB, OCC, FDIC)
• Experience in establishing Corporate risk programs or initiatives

Responsibilities

• Manage a function within the Business & Technology Continuity Management Program (Governance, Business Continuity Planning & Exercising, Disaster Recovery Planning and Testing, Enterprise Response Management and Business Intelligence & Tool Strategy) to ensure recoverability during an event.
• Serve as a subject matter expert and provide guidance and oversight to business units and technology partners for the Business Continuity & Disaster Recovery risk domain.
• Evaluate and provide input for business and technology unit recovery and resiliency strategies to ensure business continuity and disaster recovery risk reduction in alignment with enterprise risk appetite.
• For assigned function, develop content to prepare for and respond to internal audit requests and/or external regulatory examinations.
• For assigned function, support and maintain BTCM Program policy, standards and governance structure/routines in alignment with enterprise guidance.
• Maintain good working relationships with business and technology units and act as a liaison to ensure program execution.
• Plan, organize, coordinate, and manage work of resources within assigned area of responsibility to meet division, department, and enterprise goals while focusing on efficiency and effectiveness.
• Responsible for salary administration, performance assessment, coaching, team member selection, training, and career development of staff.
• Organize, coordinate, and manage work of resources within ORM to support the Corporation's risk management culture and to meet division, department, and enterprise goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees