Enterprise Resilience Senior Manager - Program Manager

Truist Financial•Charlotte, NC

About The Position

The Enterprise Resilience Senior Manager's main responsibility is to maintain, drive execution, and enhance the Enterprise Resilience roadmap. This role will coordinate with the Enterprise Resilience Office, inclusive of Business Continuity, Disaster Recovery, and Enterprise Incident Management, as well as other Truist resilience capabilities to build out the roadmap and hold teams accountable for execution. Activities include roadmap prioritization in line with strategic objectives and regulatory guidance, as well as provide status updates on the roadmap and the Enterprise Resilience program to senior leadership. This individual is a thought leader that will research, evaluate and recommend solutions for the Enterprise Resilience roadmap and program. They will facilitate complex cross-functional initiatives consistent with Truist's objectives. Manage a team of Officers and/or Specialists. The Senior Manager is a subject matter expert responsible for the development, implementation, socialization and execution of Business Continuity (BC) and Disaster Recovery (DR) processes in support of policy, standards, procedures, and regulatory requirements. This individual is a thought leader that will research, evaluate and recommend solutions for the program and to implement forward-looking systems and processes that support program maturation. Facilitate complex cross-functional initiatives consistent with Truist's objectives. Research, evaluate and recommend solutions for implementing major strategic changes across the enterprise for their functional areas. Manage forward-looking business and technology continuity program requirements in accordance with regulatory guidance to maintain and continually improve an enterprise-wide capability that supports continuity of service for Truist's teammates, clients and shareholder in the event of a business disruption. Activities are typically focused on larger number of and LOB, Function or Corporate processes, programs or activities that may span numerous functions and/or have an enterprise-wide impact. Provide regular updates to the Business Unit leadership, Business Continuity Oversight Council, as well as Federal and State supervisory teams.

Requirements

Bachelor's Degree or an equivalent combination of education and experience.
15 years of banking or related management experience.
Five years of management experience that includes direct supervisory responsibility
Possess and demonstrate strong business continuity/disaster recovery knowledge, leadership and decision-making skills.
May, in support of management, represent Truist on risk-related matters, including directly interfacing with external parties including the FRB, FINRA, OCC, State Regulators and other third party auditors.
Strong analytical and organizational skills and extensive experience designing, developing, implementing and executing a business continuity/disaster recovery program
Excellent interpersonal skills demonstrating the ability to interact with all levels of management effectively.
Adept with Microsoft Office products.

Nice To Haves

15+ years of experience in risk, business continuity/disaster recovery, enterprise response (incident/crisis) management, operations, administration, technology and/or project management.
Proven experience managing large-scale resilience programs and cross-functional teams.
Master of Business Administration, Risk Management, or relevant Master's degree
Experience working for or with (significant interactions) regulatory agencies (FRB, OCC, FDIC)
Strategic mindset with ability to translate resilience roadmaps into actionable initiatives.
Strong knowledge of resilience frameworks and regulatory standards.

Responsibilities

Manage a function within the Business & Technology Continuity Management Program (Governance, Business Continuity Planning & Exercising, Disaster Recovery Planning and Testing, Enterprise Response Management and Business Intelligence & Tool Strategy) to ensure recoverability during an event.
Serve as a subject matter expert and provide guidance and oversight to business units and technology partners for the Business Continuity & Disaster Recovery risk domain.
Evaluate and provide input for business and technology unit recovery and resiliency strategies to ensure business continuity and disaster recovery risk reduction in alignment with enterprise risk appetite.
For assigned function, develop content to prepare for and respond to internal audit requests and/or external regulatory examinations.
For assigned function, support and maintain BTCM Program policy, standards and governance structure/routines in alignment with enterprise guidance.
Maintain good working relationships with business and technology units and act as a liaison to ensure program execution.
Plan, organize, coordinate, and manage work of resources within assigned area of responsibility to meet division, department, and enterprise goals while focusing on efficiency and effectiveness.
Responsible for salary administration, performance assessment, coaching, team member selection, training, and career development of staff.
Organize, coordinate, and manage work of resources within ORM to support the Corporation's risk management culture and to meet division, department, and enterprise goals.

Benefits

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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