Enterprise Resilience Consultant

Blue Cross Blue Shield of Minnesota•Eagan, MN

5d•Hybrid

About The Position

The Enterprise Resilience Consultant helps strengthen the organization's ability to anticipate, prepare for, respond to, and recover from operational disruptions. As part of the Enterprise Resilience Program, this role partners with business leaders on business impact analyses, continuity plans, exercises, and opportunities to improve organizational resilience. The consultant serves as a business continuity subject matter expert, providing guidance on recovery requirements, continuity strategies, and resilience practices. The role independently manages continuity planning activities, supports program governance and reporting, and drives ongoing improvement across business continuity processes. It also supports the Crisis Management Program by coordinating preparedness activities, documenting decisions and action items during crisis events and exercises, maintaining response documentation, and assisting crisis leadership with operational and administrative activities. This position is intended for an experienced continuity professional with at least three years of relevant experience who can independently perform core continuity activities with minimal supervision. The role is hybrid, with a minimum of two days onsite each week and the remainder of the week remote. On-call support for events and activations is required as needed.

Requirements

At least 3 years of related enterprise resilience professional experience.
Bachelor’s degree, or an additional two years of relevant experience beyond the listed qualifications in lieu of a degree.

Nice To Haves

Demonstrated experience conducting Business Impact Analysis, developing and remediating business continuity plans, and developing and maintaining metrics for associated program activities.
Experience facilitating meetings, workshops, exercises, or stakeholder engagements.
Strong organizational and project coordination skills.
Excellent written and verbal communication and presentation skills.
Experience documenting procedures, processes, plans, and operational requirements.
Ability to manage multiple priorities and deadlines effectively.
Creative, critical, and analytical thinking; decision-making; and problem-solving skills.
Understanding of standards and deliverables that ensure integrity of the enterprise resilience process.
Strong interpersonal skills to interact effectively with leadership and management, peers, business partners, and vendors.
Hands-on communication, collaboration, and leadership skills.
Ability to influence and motivate individuals and teams.
DRII or BCI certification.
Knowledge of industry standards and frameworks, including ISO 22301, NIST, FEMA, or operational resilience guidance.

Responsibilities

Develop, maintain, and continuously improve recovery plans with stakeholders, ensuring accuracy, completeness, and alignment with program standards and requirements.
Identify risks, dependencies, capability gaps, single points of failure, and opportunities to improve resilience posture.
Partner with stakeholders to identify critical needs and dependencies and establish recovery requirements, objectives, and strategies.
Lead exercises, testing, and validation activities; evaluate results, identify gaps and improvement opportunities, and drive corrective actions to completion.
Monitor program compliance, metrics, reporting, milestones, and action plans.
Provide consultation and guidance to stakeholders, leadership, and vendors regarding planning requirements, practices, and program standards.
Maintain documentation, repositories, inventories, reporting, and supporting materials for governance, audit, risk, regulatory, and compliance activities.
Support risk identification by assessing potential disruptions that could affect critical business functions or third-party providers.
Identify and implement improvements to program processes, testing methodologies, reporting, and governance.
Support incident, crisis, and recovery activities by coordinating activation, response, documentation, and follow-up.
Provide on-call support for events and activations as required.
Coordinate crisis preparedness activities; document decisions and action items during crisis events and exercises; maintain response documentation; and assist crisis leadership with operational and administrative activities.
Perform additional responsibilities consistent with the scope and level of the role, as assigned.