Enterprise Renewals Manager

Payscale•,

13d•$105,000 - $105,000•Remote

About The Position

Retention is the lifeblood of our business, and the Customer Renewals Manager is responsible for retaining clients in their given book of business and meeting monthly/quarterly/annual renewal quotas. This role will manage the complete customer renewal process, which includes overseeing renewals, identifying upsell and downsell opportunities, and addressing potential cancellation requests.

Requirements

Experience in account management, customer success, or a similar field.
Strong communication, negotiation, and problem-solving skills.
Familiarity with CRM systems like Salesforce.

Responsibilities

Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time.
Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate.
Address and resolve customer concerns related to renewals, focusing on customer retention.
Collaborate with account teams to prepare customer-specific renewal or termination documentation.
Validate and update customer contact information and secure necessary signatures.
Maintain detailed records of all renewal activities and relevant documentation.
Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.

Benefits

Flexible paid time off
14 Paid Company Holidays, includes 2 floating holidays
medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
Unlimited infertility coverage benefits through our medical plans
Additional supplemental health benefits offered to you and your family
401(k) retirement program with a fully vested immediate company match
16 weeks of paid parental leave for birthing and non-birthing parents
Health Savings Account (HSA) options and company contributions each pay period
Flexible Spending Account (FSA) options for pre-tax employee allocations
Annual remote work stipend to be used on wellness or home office equipment
Continued learning & development opportunities
Company sponsored volunteer hours