Enterprise Renewals Manager (Temp)

Optro

1d•$45 - $55•Remote

About The Position

Optro is seeking a passionate and motivated Enterprise Renewals Manager (Temp) to join their dynamic Client Advisory Services team. This key individual contributor will play a vital role in maintaining market-leading retention rates and driving revenue growth. The team is composed of individuals dedicated to customer loyalty and committed to bringing the right people together to secure and grow revenue. This is a U.S.-based (Remote) 6-month term position with the potential for full-time conversion. Candidates located in Central or Eastern time zones are preferred due to virtual support needs for customers mainly located in those regions. The role focuses on the closed-loop process of subscription renewals and the expansion of the current customer base, assisting with quoting, revising, reporting, and closing renewal opportunities. Expertise in forecasting retention rates and expansion, driving business processes, and managing heavy transaction workloads will be crucial in securing revenue and mitigating risks.

Requirements

Proven track record (4+ years) in Enterprise SaaS renewals, sales, customer success, or account management, with experience in managing contract renewals and negotiations.
Proficiency in advancing with various platforms (e.g., Salesforce, BoostUp, MixMax, Outreach, Gong, etc.).
Exceptional organizational skills for managing multiple renewals.
Strong attention to detail.
Ability to assess contract terms, identify upsell opportunities, and resolve issues proactively.
Effective interpersonal skills for working with cross-functional teams.
Clear, concise communication.
Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment.
Closing renewals on time and with a sense of urgency.
Understanding of key SaaS metrics and experience in forecasting revenue impacts, and optimizing renewals.
Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives.
Detail-oriented mindset—the fine print, MSA, contract terms, and customer history—with a commitment to accuracy and quality in the documentation.
Excellent presentation, verbal, and written communication skills; ability to convey complex information clearly and professionally.
Self-motivated, proactive, and energetic team player.

Nice To Haves

Bachelor’s Degree in Accounting, Business, Finance, or a related field is a plus

Responsibilities

Develop and implement strategic renewal plans.
Initiate renewal processes 6 months before contract end.
Conduct account research.
Navigate complex contract structures.
Ensure timely renewals.
Negotiate terms and pricing.
Identify expansion opportunities.
Collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes.
Generate and deliver renewal quotes and order forms accurately and in a timely manner.
Manage coordination and execution of amendments and renewal documents.
Provide accurate rolling 180-day forecasts.
Update Salesforce and forecasting system.
Ensure clear, professional communication with customers.
Gather customer insights.
Identify risks.
Share feedback with relevant teams.
Refine strategies for future renewals.