Portfolio & Governance Manager

AAA Club Alliance•Wilmington, DE

12h•Hybrid

About The Position

AAA Club Alliance is seeking an Enterprise Project Portfolio and Governance Manager to join their team in Wilmington, DE. This role follows a hybrid work schedule and requires on-site presence Tuesday, Wednesday, and Thursday. The primary duties include establishing strong partnerships with IT, Finance, Procurement, and Business Line Leaders, planning and executing the Annual Demand Planning Program, and ensuring projects align with strategic objectives. The manager will rank new project proposals, establish governance policies, monitor portfolio performance, and perform project audits. They will also coordinate resource capacity, serve as a liaison between teams and stakeholders, lead various project forums, and act as the main point of contact for Project Portfolio Management (PPM) software. Additionally, the role involves acting as an expert for EPMO processes, data, and systems, mentoring Associates, promoting project management practices, compiling reports, analyzing process effectiveness, and managing EPMO change management reporting. The position is also responsible for strategic program follow-up, data analysis on long-term benefits, and maintaining EPMO Team sites. Other duties as assigned.

Requirements

Bachelor’s degree in Business, Project Management, Computer Science, Management Information Systems (MIS), Statistics, Finance, Economics, or related fields are required. Equivalent combination of education, technical training, and work experience will be considered in lieu of degree.
Project Management Professional (PMP) is required.
10 years of High-Level Project Management experience in Business, IT, or Retail/Commercial Project Management.
Experience in Project Management and Data Analytics is required.
Knowledge of Standard Project Management Practices & Methodologies: Project Management Institute (PMI) Project Management Body of Knowledge (PMBOK)required
Knowledge and experience using project management software such as Clarity PPM (or equivalent) and Microsoft Project (MS Project) is required.
Knowledge and experience using Microsoft Office (MS Office), Outlook, Excel, Word, and PowerPoint is required.
Knowledge and experience using video-conferencing software such as Webex, Skype, Microsoft Teams, or Zoom is necessary.
Strong problem solving and troubleshooting abilities.
Self-motivated and able to perform with minimal supervision.
Strong desire to develop in the career of project management and leadership.
Ability to coach & mentor others as Project Management grows within the overall organization.

Nice To Haves

Preferred Project Management experience in IT, Insurance, Automotive, Commercial, and Retail Construction.
Clarity PPM Certification(s) required within one year of employment.
Agile Project Management Certification(s) and/or Scrum Certification(s) preferred.
Experience using one or more agile project management tools such as Jira and Azure DevOps is preferred.
Visio is preferred.

Responsibilities

Establish strong partnership as Project Portfolio Manager with IT, Finance, Procurement and other Business Line Leaders.
Responsible for planning and executing the Annual Demand Planning Program.
Ensure all projects and programs are documented, in alignment with the organization's communicated strategic objectives and business goals.
Rank and recommend new project proposals based on factors like business value, return on investment (ROI), risk, resource availability, and organizational readiness.
Establish and maintain the policies, procedures, and standards for project and portfolio governance.
Monitor project and portfolio-level performance, risks, and interdependencies to proactively identify and mitigate issues. Recommend corrective action.
Perform project audit processes to improve efficiency, ensuring compliance.
Coordinate and oversee resource capacity across the portfolio to ensure alignment with organizational capabilities.
Serve as a key liaison between project teams and stakeholders, providing clear visibility into the portfolio's status, progress, and performance.
Lead Project Update forums, Change Control sessions, and Portfolio and Governance presentations.
Main point of contact and recognized subject matter expert of Project Portfolio Management (PPM) software. Own all functional aspects of PPM tools (i.e., maintenance, upgrades, troubleshooting, training, etc.).
Establish strong presence as Enterprise PMO process, data, and systems expert.
Act as a mentor for Associates learning project management.
Engage with other Associates to promote the importance of following consistent, established project management practices across the organization.
Compile and distribute portfolio status reports, financial information, and performance data to support informed decision-making by EPMO leadership.
Compile compelling visual charts, trends, risks, issues, and solutions to prepare monthly Project Portfolio update presentations for leadership team.
Analyze the overall effectiveness of project management processes across the Project Portfolio, identify improvement opportunities and potential areas of risk.
Own EPMO change management reporting and work inter-departmentally to gather monthly change requests, new activations, and financial impacts to the portfolio.
Responsible for strategic program follow-up and data analysis to show if long-term expected benefits were achieved.
Ensure that department and project resource plans are created and maintained across the project portfolio in support of the successful delivery of projects.
Maintain and govern EPMO Team site.
Other duties as assigned.

Benefits

Comprehensive health benefits package.
Up to three weeks of paid time off accrued during your first year.
Annual Bonus Plan.
401(K) plan with company match up to 7%.
Professional development opportunities and tuition reimbursement.
Paid time off to volunteer & company-sponsored volunteer events throughout the year.
Free AAA Premier Membership.
Health & Wellness Program.
Health Concierge Service.
Health & Life Insurance.
Short Term/Long Term Disability.
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Continual learning reimbursement up to $5,250 per year