Enterprise Project Manager

Global Relay • New York, NY

3h • Onsite

About The Position

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. They securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations. Global Relay is a career-building company, a place for big ideas, new challenges, and groundbreaking innovation where employees can make an impact and be recognized. They believe in diversity, inclusion, and fostering a collaborative work environment. The Project management staff ensure development, operations, and customer implementation projects are completed smoothly and efficiently. The Enterprise Project Manager is specifically responsible for the successful onboarding of key customers onto Global Relay services, serving as the main point of contact and ensuring projects move forward with proper tracking of schedules, issues, and action items.

Requirements

• Post-secondary education (minimum of an undergraduate degree is preferred).
• Minimum of 3-5 years of project management experience required which must include experience in a customer facing role.
• Experience working with both small, large, and enterprise customers.
• Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle.
• Ability to understand technical as well as business requirements and accurately capture technical notes.
• Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience.
• Strong written, verbal, and inter-personal communication skills.

Responsibilities

• Manage relationships with key customers by being the main point of contact and ensure any requests or issues raised are communicated internally and addressed in a timely manner
• Ensure overall project objective and target dates are clearly understood and communicated to all teams.
• Coordinate with different project teams to ensure that committed deliverables are on track and delivered to the customer on time.
• Run daily status meetings with the project team to provide status updates and ensure issues are raised and given proper visibility.
• Run weekly status meetings with the customer and ensure that each meeting has an agenda with relevant updates and meeting minutes are recorded and sent to the customer and circulated internally.
• Proactively work with the teams to identify priority items and have them addressed in the required timeframe.

Benefits

• competitive compensation
• comprehensive health benefits program, including extended health coverage
• short-term / long-term disability insurance
• annual allotted vacation days, which increase based on tenure
• paid sick days
• maternity/parental leave enhanced program
• commuter benefits
• corporate bonuses
• 401(k)-retirement plan with company contribution matching
• subsidized meal program, courtesy of our in-house culinary team! (for New York office employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees