Enterprise Program Manager

Forte • Minneapolis, MN

2d

About The Position

The Program Manager’s primary objective is to ensure a consistent experience for our enterprise customers as FORTÉ delivers our portfolio of services directly and through trusted partnerships, including our Global Presence Alliance. Ensure consistency in communications and adherence to our customer and FORTÉ standards. Ensure billing, documentation, tracking and other correspondence is delivered to our customer accurately, on-time and to the mutually agreed upon formats. Partner with the enterprise sales representative to serve as a primary point of contact for our customers and leads the accumulation of KPIs and other key customer data provided during Quarterly Business Reviews (QBRs) and in other customer touchpoints.

Requirements

• Previous experience in project management of AV, Digital Signage, Unified Communications, or Building Technology projects.
• Experience leading a team.
• Ability to interpret engineering schematics.
• Ability to communicate design intent to customers and team members.

Nice To Haves

• Program Management experience.
• PMP Certification.
• Industry certifications (e.g., CTS AVIXA, ITIL).

Responsibilities

• Ensure a consistent experience for enterprise customers as FORTÉ delivers its portfolio of services directly and through trusted partnerships.
• Ensure consistency in communications and adherence to customer and FORTÉ standards.
• Ensure billing, documentation, tracking, and other correspondence are delivered accurately and on-time to customers in agreed-upon formats.
• Partner with enterprise sales representatives to serve as a primary point of contact for customers.
• Lead the accumulation of KPIs and other key customer data during Quarterly Business Reviews (QBRs) and other customer touchpoints.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed