Enterprise Program Manager (HLS)

Coastal•Indianapolis, IN

9d•Hybrid

About The Position

We are looking for a strategic, highly experienced Enterprise Program Manager with deep expertise in the Healthcare and Life Sciences (HLS) sector to champion our continued growth. In this role, you will be responsible for leading, overseeing, and ensuring the successful delivery of complex, multi-cloud Salesforce implementations at a massive, multi-million dollar enterprise scale for major healthcare providers, payers, pharmaceutical companies, and medical device manufacturers. As a senior leader within the delivery team, you will align large-scale implementation strategies with our HLS clients' core business objectives—such as improving patient outcomes, optimizing care coordination, and enhancing provider experiences—while ensuring seamless adoption of Salesforce solutions across diverse, cross-functional clinical and operational departments. You will handle end-to-end governance, ensuring all solutions meet strict industry compliance, security, and data privacy standards.

Requirements

3+ years of experience working specifically as a Program Manager leading large-scale technology implementations within the Healthcare, Payer, Provider, or Life Sciences space.
10+ years of dedicated Project Management Office (PMO) experience.
5+ years of experience within a professional consulting environment.
Proven competence managing large-scale programs budgeted at $2M+ annually.
Hands-on experience overseeing Salesforce project implementations; deep understanding of Salesforce Health Cloud and integrations with healthcare ecosystems (HL7, FHIR standards, EHR/EMR systems) is highly preferred.
Documented experience managing teams of 10+ members, including sub-project managers.
Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes.
Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership.
Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems.
Excellent troubleshooting, risk management, and collaborative problem-solving skills.
Exceptional written and verbal communication skills.
Must have full-time, permanent US work authorization.
Willingness to travel up to 50% to client sites as required

Nice To Haves

deep understanding of Salesforce Health Cloud and integrations with healthcare ecosystems (HL7, FHIR standards, EHR/EMR systems) is highly preferred.

Responsibilities

Partner directly with Coastal Leadership to manage critical client relationships with Key HLS Stakeholders and Steering Committee Members.
Serve as the primary relationship owner for assigned enterprise HLS clients and programs.
Establish and maintain robust engagement and operating models tailored to various stakeholder groups.
Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs.
Provide high-impact project and program updates to diverse stakeholders across multiple executive forums.
Lead multiple complex workstreams concurrently in a multi-cloud environment (e.g., Salesforce Health Cloud, MuleSoft integrations with EHR/EMR systems).
Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones.
Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums.
Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery.
Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion.
Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation.
Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers.
Provide real-time mentorship, guidance, and professional development to program team members and Project Managers.
Guide delivery teams with estimation techniques, sprint planning, and performance tracking.
Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools.

Benefits

Flexible working hours with an emphasis on a life-work balance (in that order!)
Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
Unlimited Paid Time Off (RTO)
401K with Company Match
Medical, Vision, & Dental coverage
Competitive quarterly bonus opportunities
Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
Opportunities for accelerated growth, networking, and career guidance and support
Trust, transparency and respect across all levels of the company