Poly

General Dynamics Information Technology•Annapolis Junction, MD

7d•$144,500 - $195,500•Onsite

About The Position

The Enterprise Operations Manager leads operational execution across a portfolio supported by 28 Digital Services Engineering teams. The role ensures enterprise systems and services remain available, reliable, secure, and operational, and coordinates teams to respond to changing priorities, outages, Priority One initiatives, and other mission-critical requirements. It is a high-visibility leadership position across the engineering organization, providing the coordination, resources, support, security readiness, and operational focus needed to deliver services effectively. The manager owns portfolio-level operational performance and service health, leads cross-team restoration efforts, resolves organizational obstacles, prioritizes competing demands, and serves as a senior escalation point. The position maintains operational awareness through reporting on service health, performance, availability, incidents, risks, and readiness. It also drives continuous improvement in reliability, response times, automation, and service performance, while ensuring documentation, evidence, controls, remediation actions, and other security and audit obligations remain current and ready. The manager works across infrastructure, cloud, applications, networking, cybersecurity, end-user computing, unified communications, monitoring, service management, and other engineering disciplines. The role requires an experienced technology operations leader who can make sound decisions in a fast-paced environment, including when information is incomplete or changing. This is an onsite position in Annapolis Junction, Maryland, with 40 scheduled weekly hours and less than 10% travel required.

Requirements

At least 8 years of related experience.
Experience leading or managing operations within a large-scale enterprise IT environment.
Demonstrated experience overseeing availability, performance, and operational delivery of multiple technology services or platforms.
Experience coordinating multiple technical teams during incidents, outages, major changes, or high-priority initiatives.
Strong understanding of enterprise IT operations and one or more related disciplines, including infrastructure, applications, cloud, networking, cybersecurity, or end-user computing.
Demonstrated ability to prioritize competing operational demands and respond rapidly to critical requirements.
Strong leadership, communication, decision-making, and escalation management skills.
Ability to work effectively with engineers, technical leads, managers, senior leadership, customers, and other stakeholders.
Strong understanding of operational risk, security compliance, audit readiness, and service management principles.
Bachelor of Arts/Bachelor of Science degree or equivalent experience.
Must be 8520 compliant with a Security+ certification.
Must currently possess and be able to obtain a Top Secret SCI with Polygraph clearance.
U.S. citizenship required.

Responsibilities

Own operational performance across the Digital Services portfolio and maintain visibility into the health, availability, reliability, and performance of enterprise systems and services supported by 28 engineering teams.
Coordinate engineering teams during outages and significant operational events, remove obstacles, escalate when needed, and drive issues through resolution and service restoration.
Coordinate Priority One incidents, urgent customer requirements, unexpected operational demands, and other high-priority initiatives outside the normal planning cycle.
Establish priorities, resolve organizational obstacles, and ensure engineering teams have the information, resources, access, and support needed for operational delivery.
Maintain operational and security readiness by keeping compliance activities, audit requirements, documentation, evidence, remediation actions, and operational commitments current.
Serve as a senior escalation point and provide leadership and coordination for issues requiring cross-team engagement, additional support, or executive visibility.
Establish operational awareness through reporting on service health, performance, availability, incidents, risks, and readiness.
Identify recurring problems, service weaknesses, and process gaps, and drive improvements to reliability, response times, automation, and overall service performance.
Assess emerging situations, establish priorities, identify required teams, coordinate response, maintain leadership visibility, and drive resolution.
Operate independently in a fast-paced environment and make sound decisions with incomplete or rapidly changing information.

Benefits

Comprehensive benefits and wellness packages.
401(k) with company match.
Competitive pay and paid time off.
Medical plan options, including some with Health Savings Accounts.
Dental plan options.
Vision plan.
Full flex work weeks where possible.
Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
Short- and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
AI-powered career tool identifying career steps and learning opportunities.
Internal mobility team focused on helping employees achieve career goals.