Enterprise Network Engineer I
About The Position
Netsync Managed Services is seeking an Enterprise Network Engineer I (L1) to join our Enterprise Networking team in Houston, TX. This role is ideal for a network professional early in their career who is looking to develop hands-on experience supporting enterprise networking environments. The L1 Engineer will focus on initial troubleshooting, monitoring alerts, ticket management, and customer communication, while working closely with senior engineers to resolve more complex issues. This position operates within a 24x7 managed services environment supporting enterprise customers across multiple technologies.
Requirements
- 1–3 years of experience in networking or IT support roles
- Foundational understanding of: TCP/IP VLANs Routing and switching DHCP/DNS
- Familiarity with Cisco, Meraki, or other enterprise networking platforms
- Experience working with ticketing systems (Freshdesk, ServiceNow, etc.)
- Strong troubleshooting and communication skills
- Ability to work effectively in a team environment
- Participation in the on-call rotation is required.
- Occasional customer site visits may be required, though these are infrequent and based on business needs.
Nice To Haves
- Cisco CCNA (or actively pursuing)
- Experience with network monitoring tools (LogicMonitor, SolarWinds, etc.)
- Experience supporting enterprise environments
- Basic understanding of firewalls and VPN technologies
Responsibilities
- Monitor network infrastructure alerts and events using monitoring platforms.
- Perform initial troubleshooting of network alerts and incidents.
- Identify and escalate issues requiring deeper engineering expertise.
- Follow established runbooks and troubleshooting procedures.
- Create, update, and manage service tickets in accordance with SLA requirements.
- Document troubleshooting steps and resolution details clearly.
- Ensure tickets contain accurate technical notes and follow-up updates.
- Communicate with customers regarding alerts, incidents, and status updates.
- Assist customers with basic network troubleshooting requests.
- Coordinate with internal engineering teams to resolve issues.
- Assist with configuration validation and basic network changes.
- Support troubleshooting related to: Switches Routers Wireless infrastructure VPN connectivity
- Participate in internal knowledge sharing and documentation updates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
