Enterprise Network Engineer II

The University of Texas at Austin•Austin, TX

5d•Hybrid

About The Position

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state. Your skills will make a difference. You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus. The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. This position expands the University’s Wi-Fi team to better support a wireless-first campus and the ongoing delivery of enterprise wireless services across academic, research, residential, and administrative environments. The Enterprise Network Engineer II will plan, design, implement, maintain, and optimize campus wireless infrastructure; support RF coverage and capacity improvements; troubleshoot and remediate wireless issues; contribute to monitoring, lifecycle management, and operational standardization; and partner with ET and campus stakeholders to deliver reliable, scalable, and high-performing wireless connectivity for end users across the University.

Requirements

U.S. Citizen, resident, or officially recognized asylee - Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
Bachelor's Degree and intermediate network certifications (CCNA/CCNP - Routing/Switching or Data Center), or equivalent work experience.
Comprehensive understanding of networking concepts (TCP/IP, routing, and LAN switching).
3 years of experience with medium-to-large enterprise network operations.
Experience with Cisco Systems switches, routers and firewalls (IOS, IOS-XE, NX-OS, ASA, NGFW).
Understanding of Ethernet cabling standards and color codes.
Equivalent combination of relevant education and experience may be substituted as appropriate.
Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.
This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Nice To Haves

5+ years of experience with medium-to-large enterprise network operations.
Large scale network operations experience.
Experience working in data center or mission critical environments deploying, operating and troubleshooting networks, servers and application layer firewalls.
Experience designing enterprise networks.
Security design and operations experience including HIPAA/FERPA/PCI compliance and necessary application/protocol analysis.
Experience with MPLS VRF/L2VPN implementations.
Experience with network automation such as Ansible, AWX, and Zero-touch Provisioning (ZTP).
Experience with Network Access Control (NAC) or Identity Based Network Services (IBNS).
Familiarity with Software Defined Networking concepts.
Higher education work experience.

Responsibilities

Under limited supervision, plan, design, implement, and maintain the university’s enterprise network and telecommunications systems to meet performance objectives and service level agreements: Design and support campus wireless networks, including access points, controllers, SSIDs, and RF settings. Troubleshoot wireless issues such as interference, roaming, authentication, and client performance.
Establish and maintain effective relationships with ET and unit representatives to understand end-user network and telecommunications needs across classrooms, research labs, and university auxiliary venues: Work with ET and campus units to understand wireless and network needs in classrooms, labs, housing, and event spaces. Coordinate surveys, maintenance, and deployments to improve service with minimal disruption.
Assist with the evaluation of new network technologies, proof-of-concept initiatives, process standardization, and configuration automation: Test new network and wireless technologies, including Wi-Fi platforms and management tools. Help standardize configurations and automate routine network tasks.
Raise visibility of issues and collaborate with the extended team on automation processes, fault detection, standardized operations, and lifecycle management: Use monitoring and reporting tools to identify network and wireless issues. Support upgrades, recurring issue tracking, and lifecycle planning for network infrastructure.
Provide escalation support for network design, troubleshooting, and after-hours on-call activities: Provide escalation support for network and wireless outages, design issues, and complex troubleshooting. Assist with after-hours support, maintenance work, and incident response as needed.
Driving university-owned vehicles to job sites is required for this position. Maintain acceptable driver rating as established in Policy UTS157.
Perform other related functions as assigned.

Benefits

Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)
Vision, Dental, Life, and Disability insurance options
Paid vacation, sick leave, and holidays
Teachers Retirement System of Texas (a defined benefit retirement plan)
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Training and conference opportunities
Tuition assistance
Athletic ticket discounts
Access to UT Austin's libraries and museums
Free rides on all UT Shuttle and Capital metro buses with staff ID card