Enterprise Monitoring Specialist - EHRA

State of North Carolina • Wake Forest, NC

3d • Hybrid

About The Position

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion. The Enterprise Monitoring Specialist is responsible for the evaluation, design, implementation and maintenance of solutions that provide monitoring and alerting for DIT-managed infrastructure devices and the databases and applications that they support. In addition, the position will leverage ServiceNow's capabilities in Event Management to decrease mean time to respond and resolve issues which leads to an increase in system availability and customer satisfaction. Finally, the Enterprise Monitoring Specialist is responsible to perform fault isolation, event management, measure network, system, and application performance, identify trends in an attempt to forecast potential service impacts, and ensure reliability and that all Service Level Commitments are being met. The Department of Information Technology (DIT) Enterprise Monitoring team is responsible for evaluating, designing, implementing, and maintaining enterprise solutions used to provide monitoring, analysis, and support of the North Carolina statewide IT network and systems infrastructure along with other enterprise services/applications.

Requirements

• Bachelor’s degree in Computer Science or an IT related field or related technical degree from an appropriately accredited institution and two years of progressive experience in networking or a related field OR Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and three years of progressive experience in networking or a related field OR High School or General Educational Development (GED) diploma and six years of networking related experience; or an equivalent combination of education and experience

Nice To Haves

• Demonstrated experience in network and/or systems management, specifically with a large or enterprise network
• Experience monitoring network, system and/or application health, preferably in a large or enterprise network
• Experience with network and/or application protocols such as TCP, UDP, SNMP, FTP, HTTP, SOAP, and/or DNS

Responsibilities

• Design and implement enterprise level monitoring solutions that will align processes with DIT enterprise services to create transparency for customers into the quality of service being delivered.
• Interact with internal and external customers to gather requirements, design, and implement custom monitoring solutions that provide them with views into the services they manage and use.
• Leverage ServiceNow event management to provide workflows and automation for the routing and resolution of auto-generated events created by the various monitoring solutions.
• Collaborate with and assist other DIT teams with ensuring that the DIT asset database and CMDB are up-to-date and mature by leveraging the discovery process and service mapping.
• Provide system administration on the systems and tools used to deliver the Enterprise Monitoring service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level