Enterprise Monitoring Observability Lead

CACI•Ashburn, VA

6d•Hybrid

About The Position

CACI is seeking a Senior Enterprise Monitoring Observability Lead for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Requirements

Bachelor's degree + 8 years of experience in related fields, such as IT operations monitoring, systems analysis, network operations, observability engineering, or performance management; equivalencies considered.
Active Secret Clearance
Proven experience with enterprise monitoring and observability platforms (e.g., Splunk, Dynatrace, AppDynamics, Nagios, Prometheus, Grafana)
Demonstrated expertise in capacity planning, performance analysis, and infrastructure monitoring for large-scale, geographically distributed environments
Strong analytical skills with experience collecting, analyzing, and presenting complex technical metrics to technical and non-technical stakeholders
Excellent leadership abilities with proven experience planning and leading technical initiatives, functioning as a subject matter expert, and supervising monitoring operations teams

Nice To Haves

Prior experience supporting federal agencies, especially the Department of State
Experience implementing advanced analytics, machine learning, or AI-driven monitoring solutions for predictive analysis and automated remediation
Knowledge of ITIL frameworks, IT Service Management best practices, and integration with incident management processes
Professional certifications such as ITIL, Certified Observability Professional, or relevant vendor certifications (Splunk, Dynatrace, AWS/Azure monitoring)

Responsibilities

Lead the operations, maintenance, and continuous enhancement of the Department's enterprise monitoring solution across 350+ global facilities, ensuring comprehensive visibility and reliability
Direct the design, implementation, and maintenance of enterprise monitoring capabilities, providing program-level dashboard views and executive reporting for senior management decision-making
Lead monitoring of infrastructure system availability, coordinating with DT ENMOC to proactively identify, track, and resolve issues impacting 40,000+ end users across the global enterprise
Collect, analyze, and report comprehensive performance and availability metrics across the CA IT environment, aligning with CA mission objectives and security posture requirements
Develop and maintain a comprehensive Capacity Management Plan outlining strategic initiatives to enhance system performance and meet evolving business needs while addressing financial impacts
Continuously assess monitoring capabilities and recommend enhancements to address emerging technologies, evolving infrastructure requirements, and cybersecurity threats
Ensure the enterprise monitoring solution provides comprehensive coverage for all applications, infrastructure components, and databases, including both modernized and legacy systems
Provide detailed availability metrics, trending charts, and analytical reports including uptime percentages, mean downtime, and mean time to recovery to support informed decision-making
Implement advanced analytics and machine learning algorithms to predict resource needs, identify capacity constraints, and prevent performance degradation before impact occurs
Function as a technical expert across multiple project assignments, planning and leading major monitoring initiatives while mentoring team members and supervising technical staff