Enterprise Monitoring Analyst (VA ESOM - AITC)

Kentro • Austin, TX

5d • Onsite

About The Position

Kentro is seeking an experienced Application/Systems Analyst, Sr. to support our VA-ESOM—End Point Support and Operations Monitoring contract. Supporting the Veteran’s Administration’s 24x7x365 Command Center, our Enterprise Monitoring Analysts triage and analyze enterprise-wide IT alerts from a variety of monitoring tools. Through adept analysis and proactive outreach, our analysts help ensure the availability and reliability of IT systems supporting VA staff and veterans. An Enterprise Monitoring Analyst must have experience in large-scale enterprise environments and IT monitoring technologies. Candidates should be well-versed in the roles and responsibilities of enterprise-level hardware/software stacks and able to triage, diagnose, assess, and effectively communicate the impacts of IT outages and degradations.
Location: Austin Information Technology Center (AITC) (Austin, TX)
Shift: 1400-2230 Sun-Thu CT
Shift: 1400-2230 Sat-Tue CT
This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Requirements

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
• 5 years of relevant Experience
• 8 years of additional relevant experience may be substituted for education
• Experience monitoring and analyzing application performance, desktop performance, and availability monitoring/reporting using available tools such as, but not limited to Dynatrace, SolarWinds and ServiceNow.
• Ability to serve as a subject matter expert (SMEs) for application performance monitoring tools (as mentioned above) for new and onboarded applications, services, and provide onboard presentations during routine health checks.
• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
• If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Nice To Haves

• Experience performing application or infrastructure real-time monitoring in a large-scale enterprise environment.
• Well versed in Dynatrace and or Solarwinds.
• Well developed IT problem solving ability.
• Ability to efficiently and effectively communicate IT problems and impacts to a large group of stakeholders.

Responsibilities

• Provide support to enhance Event Management (EM) capabilities.
• Provide “eyes on glass” monitoring, via continuous dashboard monitoring, in-depth alert analysis, and early detection capabilities.
• Notify system owners of issues detected by monitoring tools to maintain optimal system health, typically within 15 minutes.
• Provide recommendations to improve the current VA monitoring environment via approved continuous improvement channels.
• Assist in refining the monitoring processes and ensuring the robustness of the VA’s application infrastructure.
• Provide application performance monitoring to ensure that bedrock and critical applications, services, and technology systems meet established expectations for optimized performance, availability, and a consistent end-user experience.
• Provide industry expertise and troubleshooting knowledge transfer for the use of monitoring tools to provide early detection of IT infrastructure or application performance issues.
• Provide knowledge to helpdesk staff and Information Technology Specialist (ITS) staff on the use of monitoring diagnostic tools to pinpoint production issues.
• Recommend policies and procedures in response to incidents and alerts.

Benefits

• competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• education reimbursement for certifications, degrees, or professional development.
• flexibility for you to take a course, complete a certification, or other professional growth and networking.
• funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
• host and attend charity galas/events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior