Enterprise Merchant Underwriter

NorthAB LLC•Remote work WI, WI

2d•$75,000 - $81,000•Remote

About The Position

The Portfolio Management Enterprise Merchant Underwriter provides an optimal underwriting experience to sales partners and merchants, with a primary focus on periodic reviews of North’s high-exposure merchant relationships. The role works with stakeholders to maintain business relationships within acceptable risk parameters and serves as an ambassador for North to sales partners and business owners. It obtains the information needed for advanced financial analysis and risk-based due diligence, prepares and presents findings to senior management in writing, communicates outcomes to stakeholders, and performs workout functions for adversely rated merchants.

Requirements

Bachelor’s degree in Business, Finance, or Accounting, or an equivalent combination of education and work experience.
At least 2 years of financial analysis experience in the Payments industry or a similar financial services field.
At least 5 years of experience in a commercial underwriting environment or analyzing financial data.
Ability to interpret and apply key financial indicators to make business decisions.
Excellent conflict-resolution skills and emotional intelligence to manage relationships with merchants, internal staff, and external customers, including agents, vendors, and key business partners.
Comfort and confidence in exercising authority when making underwriting decisions, and sound judgment when interacting with sales partners and merchants by phone and email.
Ability to multitask, prioritize, and manage a combination of relationships with merchants, internal staff, and external customers.
Critical thinking, troubleshooting, and problem-solving skills, including the ability to solve problems independently using data.
Excellent oral and written communication skills and ability to communicate effectively with staff at all levels, management, vendors, sales agents, and merchants.
Team-oriented attitude and enjoyment of working with and for others.
Ability to adapt priorities during peak periods to maintain service levels and work a flexible schedule in support of departmental needs.

Nice To Haves

Advanced underwriting experience in the Payments industry.
At least 2 years of Sales Relationship management experience.

Responsibilities

Conduct periodic credit reviews within an assigned portfolio and quantify results in narrative form based on processing models, metrics, and detailed financial analysis, providing verbal and written recommendations to management consistent with NAB’s risk appetite.
Perform financial analysis and prepare Credit Risk Assessments of existing merchants, including detailed recommendations and creative risk mitigation strategies.
Analyze high-exposure merchants with varying risk dependencies and credit quality across diverse business types and processing environments.
Execute Credit Policy-driven collateral strategies to minimize losses by implementing reserves, sourcing letters of credit, and/or administering funding holds.
Communicate with merchants, sales representatives, internal departments, and management to obtain financial information or other documentation needed for merchant and/or applicant reviews.
Provide Approval Authority support for teammate sign-off requests that exceed their authority but fall within the role’s authority.
Help train and coach underwriting team members.
Ensure service level agreements are met.
Monitor the phone queue, take inbound calls, and make outbound calls to sales partners and merchants.
Review and recommend updates to department policies and procedures in response to industry trends or process adjustments.
Work with other ERM Department personnel on enhanced due diligence reviews or to obtain historical data and feedback regarding assigned accounts.
Perform other duties assigned by Portfolio Management leadership.