Enterprise Merchant Services Senior Implementation Manager

JPMorgan Chase & Co.•Tampa, FL

About The Position

As a Senior Implementation Manager- Large Enterprise in JPM Merchant Services, you will lead the Implementation Project Management team for Merchant Services Implementations for JPM’s largest clients. This leadership role is responsible for helping to drive consistency in execution across the team while improving the client experience and efficiency of the implementation activities. The position requires executive level engagement with channel partners and Merchant Services teams across the firm.

Requirements

Excellent verbal and written communication and interpersonal skills essential for collaborating with others and speaking with customers or clients.
Bachelor’s degree or the equivalent in business administration, accounting, marketing, or other related fields. In lieu of degree, may have relevant work experience.
Research, champion, advocate and follow through on issues/questions.
Understand and assess client needs, troubleshoot issues, quantify downstream impacts.
Strong knowledge of Microsoft Excel, PowerPoint & SharePoint
Ability to present to executive team as appropriate.
Proven ability to work well under pressure with minimal supervision.
Ability to build relationships with clients, internal partners, colleagues, and peers to achieve desired outcomes.
Ability to balance needs of clients with associated risks and interests of the firm.
Ability to manage multiple and competing priorities in pursuit of business objectives.

Nice To Haves

Knowledge of bankcard or Merchant Services industry and procedures
Demonstrated ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments.
Ability to understand multiple complex systems and processes; including JPM Payment Processing platforms.

Responsibilities

Lead and motivate project team members, fostering a collaborative and productive work environment.
Guide, support, and provide feedback to team members to ensure high performance.
Collaborate with cross-functional leadership on strategic initiatives, influencing decisions to ensure the needs and experience of the client are appropriately accounted for.
Maintain effective and standard operational processes; operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.
Improve and maintain a controlled environment.
Lead large programs and projects; evaluate project outcomes and identify opportunities for process improvements.
Cultivate and maintain relationships with business partners built on trust and accountability.
Navigate systems and tools, and partner with cross-functional, cross U.S. teams to solve client requests.
Manage competing priorities and set expectations accordingly.
Influence, educate, and connect teammates and customers to technology.