Senior Merchant Success Manager (Drive), Enterprise Sales

DoorDash•Chicago, AZ

About The Position

The DoorDash Enterprise Restaurants team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate. As a Sr. Merchant Success Manager for Drive, you will help develop growth plans and spearhead the day to day execution for a portfolio of Franchise Groups / Brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager on our US Franchise Sales - Restaurants team within our Enterprise organization.

Requirements

3-5+ years of experience in consulting, client success, account management, or sales
Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
Expert communication and interpersonal skills
Bachelor’s degree required

Nice To Haves

High growth or early-stage startup experience
Experience with marketplaces, operations, logistics or unit economics
Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)
Knowledge of CRM software (e.g., Salesforce)

Responsibilities

Engage Franchisees in growth strategy conversations (i.e., augmenting stores on Drive, increasing Drive utilization, growing net profitability, etc)
Strategically introduce and execute on Drive white label growth opportunities to broaden partnership depth and increase partner revenue streams
Develop & foster partner relationships with Franchise C-suite as well as strategy and operations leads to provide a best-in-class partnership
Conduct Business Reviews with Key Franchise decision makers as needed to deepen relationship, review performance, and develop forward-looking strategies
Determine the needs and wants of Franchisees, prioritize them by impact on the business, and work to co-create solutions
Serve at the primary point of contact for all issues and be accountable for their resolution
Drive forward Drive-related operational improvement with your Franchisees to ensure that together we are delivering the best experience for their store operators and customers
Leverage playbooks, tools and internal resources to ensure Franchisees receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
Work cross-functionally with our Drive team to ensure Franchisees have the best possible experience when using DoorDash Drive. This influences the overall product roadmap, making us better each day