Enterprise IT Support Senior Tech
About The Position
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- 6+ years of experience in an IT Support role, preferably supporting a corporate environment
- You love working in a team and helping people
- You get excited to teach and mentor new things you have learned
- You love mastering Saas tools and workflow
- You are a motivator and lead with positivity
- You have supported Apple devices such as Macbooks and iPads
- You have excellent verbal and written communications skills
- You have experience in providing detailed support under high pressure settings in a corporate environment
- You are forward-thinking about emerging tech trends, with a knack for establishing AI best practices, automation, scripting and API integrations.
- You are fascinated by the way things work and can explain them in simple terms
- You want to work in a fast-paced, high growth startup environment
- You have experience managing medium to large IT related projects
- You've used Google Workspace and other common SaaS applications such as Slack, Zoom, Confluence, RingCentral and Jamf to administer & manage user accounts
Responsibilities
- Provide best-in-class customer service and technical support for our employees
- Deploy laptops as part of onboarding and refresh cycles
- Assist with new hire orientations covering policies, best practices and services used within Datadog
- Handle general ticketing, account management, and problem escalation
- Maintain hardware and software inventory
- Work with global counterparts to improve processes and consistency across the org
- Support unified communications needs for Datadog employees in conference rooms and other common areas
- Automate workflows and eliminate operational ambiguity through AI, system APIs, and MCP integrations.
- Create and maintain internal and user facing documentation
- Participate in deployment and security related projects
- Participate in the IT Support on call rotation
- Provide mentorship and be an escalation point to junior team members
- Lead & support small and large scale projects
- Lead & support internal events such as All-Hands and offsite marketing events
- Become a subject matter expert in a Saas tool or process.
- Lead team demos, meetings, initiatives
Benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- Intradepartmental mentor and buddy program for in-house networking
- An inclusive company culture, ability to join our Community Guilds (Datadog employee resource groups)
- Access to Inclusion Talks, our internal panel discussions
- Free, global mental health benefits for employees and dependents age 6+
- Competitive global benefits
- healthcare
- dental
- parental planning
- mental health benefits
- a 401(k) plan and match
- paid time off
- fitness reimbursements
- a discounted employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
