Enterprise IT Analyst L1 (PEP)
About The Position
The Workplace IT Support Analyst, L1, is a key member of Versant Media’s Enterprise IT Operations group, serving as the first point of contact for employees and partners requiring IT support. This role aids both in-person (onsite), and through the help line, resolving a high percentage of issues at first contact. Success in this position requires strong technical expertise, proactive problem-solving skills, and a commitment to delivering exceptional customer service. The Analyst will handle a wide range of support requests across the Versant IT landscape, escalating complex issues when necessary while maintaining ownership and communication. This is a hands-on, customer-facing role where professionalism, responsiveness, and technical agility are essential to exceeding service expectations.
Requirements
- 1+ years of experience in an IT support or technical support environment.
- Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile device management, etc.
- Relevant IT Support Experience
- Awareness of ITIL fundamentals
- Relevant experience in performing and managing clearly defined SLA targets
Nice To Haves
- Passionate about technology
Responsibilities
- Provide support to customers via Phone, Chat, In Person, (Onsite and TechBar)
- Break Fix support for IT issues
- Fulfill or triage customer requests
- Deliver exceptional customer service
- Understand Team targets and deliver to them
- Someone who genuinely puts their customer first
- A team player who acts in the interest of all
- A passionate and motivated individual
Benefits
- health insurance
- retirement plans
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
