Enterprise Integration Architect – Service Assurance

Computer Task Group, Inc • Dallas, TX

3d

About The Position

CTG is seeking an Enterprise Integration Architect for a 12-month position supporting its client in Dallas, Texas. The role focuses on designing and supporting integrations between ServiceNow and enterprise ticketing systems, including BMC Remedy, mainframe applications, and Microsoft Azure. The architect analyzes ticketing workflows, system interfaces, and operational processes, and supports ServiceNow transformation initiatives spanning legacy and modernized platforms. The position also involves troubleshooting integration issues, configuring applications, providing production support, maintaining system reliability, and developing and executing automated tests with the ROBOT Framework.

Candidates should have experience in enterprise integration architecture and ServiceNow integrations, ticketing workflows, API interfaces, legacy and modern platforms, and production environments. A bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is requested, or equivalent practical experience. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Requirements

• Proven experience in enterprise integration architecture and ServiceNow integrations.
• Experience supporting ticketing workflows, API interfaces, legacy and modern platforms, and production environments.
• Ability to support system transformation initiatives and ensure reliable application integrations.
• Knowledge of solution architecture and enterprise application integration.
• Experience with Service Assurance and ticketing applications, including ServiceNow and BMC Remedy.
• Knowledge of REST APIs, SOAP APIs, mainframe systems, and Microsoft Azure.
• Experience with test automation, troubleshooting, system configuration, and production support.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group.

Responsibilities

• Design and support integrations between ServiceNow and enterprise ticketing systems, including BMC Remedy, mainframe applications, and Microsoft Azure.
• Analyze end-to-end ticketing workflows, system interfaces, and operational processes.
• Support ServiceNow transformation initiatives and integration across legacy and modernized platforms.
• Troubleshoot integration issues, configure applications, provide production support, and maintain system reliability.
• Develop and execute automated tests using the ROBOT Framework.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior