Enterprise Insights Specialist (Research Operations & Knowledge Management Strategy)

Northwestern Mutual • Milwaukee, WI

13d • $70,320 - $121,320 • Hybrid

About The Position

As the Enterprise Insights Specialist – Consumer & Client Research, you will bring deep consumer and client understanding, coupled with strategic foresight, to life to inspire profitable growth. You will have the opportunity to work with cross-functional teams, perform custom research as applicable and drive project management for insights projects across consumer, client and field teams. This is a unique opportunity for an individual with a self-starter mentality to have oversight of the projects across the function while also ensuring appropriate tracking of these projects. As the central orchestrator and research librarian for our Enterprise Insights team, you will lead workflow optimization and institutionalize knowledge through disciplined archival. You will leverage AI to enhance insight discoverability, preventing redundant work and driving efficiencies across the team. By centralizing these assets, you will accelerate speed-to-discovery, allowing leadership to pivot quickly in response to emerging market trends. Ultimately, you will instill a rigorous discipline around intake and knowledge management to ensure every strategic decision is backed by the organization’s collective intelligence, mitigating risk and driving sustainable competitive advantage.

Requirements

• Minimum of 2-3 years' experience/knowledge desired in consumer insights, research & project management.
• Direct to consumer (B2C) category experience strongly preferred.
• Exposure and experience to custom research methodologies such as concept testing, communications evaluation and syndicated data collection/research.
• Expertise using MS Office tools such as Excel, Word and syndicated tools for project tracking.
• Strong technical market research skills that include; quantitative, qualitative, primary, and secondary.
• Experience should include budget management, and vendor management.
• Degree in business, marketing, social sciences, statistics or related field.
• Strong business acumen.
• Financial Services Experience Not Required; but must have, or acquire soon after, intimate knowledge of NM field, markets, clients and products.
• Able to be both strategic and tactical, with strong analytical, problem solving and conceptual skills.
• Ability to unite key colleagues and cross-functional partners by gaining trust through demonstrating business expertise.
• Acts in the best interest of consumer / clients and the company.

Nice To Haves

• Ideally from top-tier school.
• MBA or Master's Degree strongly preferred.

Responsibilities

• Work with the team to manage and monitor research tasks in Jira to ensure project progress and resource efficiency.
• Ensure all initiatives begin with a logged research brief to define objectives and requirements.
• As needed, provide updates on team capacity and project status based on Jira traffic metrics.
• Document and enforce sharing protocols for internal, field, and external access per guidelines.
• Partner with leads to ensure research outputs are formatted for long-term searchability and actionability.
• Lead the systematic storage of findings across SharePoint and the Research Hub for easy retrieval.
• Leverage approved AI tools to automate the coding, tagging, and searching of research files.
• Produce a quarterly digest of projects and impact (in partnership with respective teams) to drive enterprise-wide awareness.
• Maintain team-wide standards for naming conventions and folder structures for a "single source of truth."

Benefits

• Grow your career with a best-in-class company that puts our clients' interests at the center of all we do.
• Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds.
• We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
• At Northwestern Mutual, we believe relationships are built on trust.
• That our lives and our work matter.
• These beliefs launched our company over 160 years ago.
• Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.
• Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds.
• We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level