Enterprise Inside Sales Client Advisor 4 (Montreal)
About The Position
At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real-world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth. With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities. As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.
Requirements
- Analytical and strategic mindset with the ability to align technology solutions to customer business objectives and identify growth opportunities.
- Passion for learning about the ever-changing world of enterprise technology, with the ability to apply industry trends, market insights, and emerging technologies to customer conversations and growth strategies.
- Strong organizational skills with the ability to manage competing priorities, navigate complex customer environments, and coordinate cross-functional stakeholders toward common outcomes.
- Accountable, proactive, and professional in managing customer interactions, acting as a trusted advisor and fostering long-term strategic relationships.
- Proven ability to build trusted relationships, navigate diverse stakeholder groups, and influence customer decision-making through consultative engagement.
- Strong learning agility, with the ability to quickly adapt to changing business priorities, apply new knowledge, and leverage diverse experiences to solve complex challenges.
- Strong written and verbal communication skills
- The ability to work both individually and in a team environment
- Proven track record of driving sales growth through strategic account planning, consultative selling, negotiation, and opportunity management.
- Demonstrated business acumen, including an understanding of customer industries, market trends, competitive landscapes, and business drivers.
- Experience leading complex opportunities, developing creative solutions, and collaborating across internal, vendor, and customer stakeholders to achieve desired outcomes.
- 5+ years of experience in sales, account management, customer success, or related client-facing roles supporting mid-market or enterprise customers
Responsibilities
- Proactively prospect for, manage and grow our client hardware business and software business
- Proactively manage customer annuity business, bringing value to the renewal cycle while maximizing profitability through identified cross-sell and upsell opportunities, and leveraging the SAM+ framework
- Assist customers in choosing from multiple software contracts and purchasing options
- Negotiate with vendors on the customers behalf, to optimize savings and maximize value
- Drive customer retention through exceptional service, responsiveness and engagement to ensure ongoing customer satisfaction
- Partner with and support Field Account Executives to provide coverage and value across all categories in our portfolio
- Promote use of Softchoice services, offerings, tools and technology (SAM, CLM, Softchoice.com etc…)
- Engage proactively with customers to understand their needs and provide tailored solutions
- Collaborate with various technology vendors, partners, and specialists to help customers navigate the technology landscape
- Provide comprehensive reporting to help your customers understand and manage their business
- Achieve sales targets and contribute to the overall sales goals of the team
- Manage day-to-day account activities for our customers
- Leverage strong attention to detail and time management to handle a high volume of customer requests efficiently and effectively
- Collaborate daily with multiple specialized support and operations teams to meet customer needs
- Prepare and deliver presentations to both the client and strategic vendors partners (onsite meetings as needed)
- Bring a high degree of problem solving
Benefits
- Competitive benefits that start on day one
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
