Enterprise Infrastructure Engineer (61881)

PIEDMONT FEDERAL SAVINGS BANK • Winston-Salem, NC

1d • Remote

About The Position

The primary purpose of this position is to serve as an administrator of storage, virtualization, and backup technologies as they relate to enterprise environments. It encompasses administration primarily of, but not limited to, Omnissa Horizon, Nutanix, and Rubrik technologies. This position is very detail-oriented and requires the teammate to be proficient in storage provisioning and connectivity deliverance for a variety of operating systems (Windows & Linux).

Requirements

• Five or more years of related experience.
• Ability to identify issues with application of the subject, develop solutions, and implement improvements: Analytics.
• Ability to apply principles and processes to day-to-day functions: Accuracy/Attention to detail, Collaboration/Teamwork, Communication including verbal, written, listening, face to face, telephone, or email, Conflict management, Interpersonal skills, Microsoft Office applications, Office machine operation, Prioritizing, multi-tasking, meeting deadlines, and working independently on multiple projects, Problem solving skills including analysis, research, interpretation, and recommendations, Project management.
• High level of knowledge of Disaster Recovery processes and system order.
• High level of knowledge of Omnissa Horizon desktop virtualization.
• High level of knowledge of Liquidware Labs ProfileUnity and FlexApp.
• High level of knowledge of VMware virtualization technologies including ESXi server, High Availability, Distributed Networking, Site Recovery Manager, server virtualization, desktop virtualization, and virtualization management technologies.
• High level of knowledge of Dell EMC products such as VNX, Unity, Clones and SNAP technology, Powerstore, RAID Levels, Fibre Channel Connectivity.
• High level of knowledge of Nutanix AOS, AHV, Flo, DR, Prism.
• High level of knowledge of Backup and Performance Technology from Rubrik and Veeam Backup Power Systems, BBUs, UPSs.
• Ability to identify issues with application of server operating systems such as Microsoft Server, Windows 10/11, any Linux-variant system, develop solutions, and implement improvements.
• Ability to identify issues with application of Sharp Business printer solutions, Lexmark, Kyocera, AddMaster, develop solutions, and implement improvements.
• Ability to identify issues with application of TCP/IP, Ethernet, and Stateful Firewall technologies, develop solutions, and implement improvements.
• Ability to apply principles and processes to day-to-day functions: Client operating systems such as Windows 10, Windows 11, Local Area Networks and Wide Area Networks with technologies from Microsoft, Palo Alto, and Cisco.
• Ability to apply principles and processes to day-to-day functions: Support and administration for RSA SecurID, SentinelOne, and Ivanti products.
• Ability to apply principles and processes to day-to-day functions: Microsoft technologies such as Active Directory and Group Policies, DNS, DHCP.
• Awareness of general principles and operations: Encryption methods such as AES, RSA, ECC. SSL/TLS and Certificate Authorities.
• Awareness of general principles and operations: Security-related technologies with regard to LAN/WAN environments such as Duo, SecurID, IBM QRadar, and PaloAlto firewalls.
• Awareness of general principles and operations: PCI, GLB, and SOX compliance standards.
• Must be able to communicate with vendors/potential vendors and service providers.

Nice To Haves

• Some travel via car or air, and evening/weekend work may be required.

Responsibilities

• Serve as an administrator of storage, virtualization, and backup technologies.
• Administer Omnissa Horizon, Nutanix, and Rubrik technologies.
• Provide proficient storage provisioning and connectivity deliverance for Windows & Linux operating systems.
• Ensure Piedmont Federal is using modern information security resources and that these measures are appropriately implemented, administered, maintained and changed in response to business conditions.
• Ensure systems are secure by testing configurations, implementing changes, researching new techniques, and keeping systems up-to-date with security patches and updates, document changes.
• Maintain and manage disaster recovery technologies, testing, and document procedures.
• Responsible for all data backups, regardless of backup technology, and data replication for bank disaster recovery.
• Maintain all Piedmont Federal critical data archived that follows internal data retention policies, which includes digital or tape media.
• Provide help desk support to end-users for client operating systems, office products, third-party software, and server technologies.
• Provide support for all client hardware/software problems for internal staff and any cabling required for any system.
• Investigate, compile, and document various materials for training, assist with training/workshops.
• Inform teammates of new system changes due to upgrades, functionality, and procedures that impact their daily work.
• Record, track, correspond, and document resolution of user issues by means of reporting and case management software.
• Troubleshoot and/or debug network-related problems/outages.
• Keep all policy documentation current such as Information Security policies, Incident Response policies, Disaster Recovery policies, and Acceptable Use policies.
• Provide assistance and support to all statement, document imaging, Cold Storage, and Check 21 applications and how it interfaces to Operations Department/Federal Reserve.
• Document any network or PC-related functions and provide any hardware-related support as needed.
• Investigate and record reported incidents and unusual circumstances and document investigative and/or procedural steps with results.
• Provide up-to-date procedural documentation along with any relevant diagrams that relate to job function and technology.
• Communicate with software vendors regarding application errors, enhancements and ticket/case management.
• Evaluate, recommend, and implement new banking software for new job functionality, increased bank productivity and better bank services to customers and end-users.
• Perform special projects, from commencement to completion, including research, vendor contact, documentation, equipment installation and other duties as assigned to optimize department efficiency.
• Plan and implement installation of new programs.
• Analyze present systems to evaluate future systems needed for replacement, supporting technologies, newer technologies, and cost-efficiency.
• Assist and manage systems related to Storage Area Network (SAN), Server/Desktop Virtualization, and backup platforms.
• Implement, install, upgrade and test new or modified Storage/Virtualization systems.
• Maintain, administer, and update digital fax system.
• Provide support for all types of printers.
• Understand and maintain user/computer procedures and network accounts/groups with a focus on overall security.
• Ensure systems are performing optimally (email, LAN, WAN, Internet) through monitoring, reporting, and disseminating real-time alerts.
• Monitor the functioning of bank door access, critical area access and digital surveillance systems along with maintaining overall bank physical security.
• Keep client end-point security posture to the highest standard with regards to regulation and compliance.
• Support and implement any third-party security assessments performed against any technology.
• Implement, install, upgrade and operating system and applications to Laptops/PCs.
• Monitor network stability, health, and assist in troubleshooting any Local Area Networks (LAN) and Wide Area Network (WAN) issues.
• Manage application relevant databases, backups, and updates.
• Understand how all CORE banking programs communicate with each other.
• Assist in supporting the Bank’s Local Area and Wide Area networks hardware, firmware, and software systems.
• Plan, secure, test, and maintain routers, switches, and firewall communication technologies.
• Ensure configurations are optimal and efficient.
• Cross train and back-up others, as assigned.

Benefits

• Piedmont Federal's Values are: Be Authentic, Build Caring Relationships, Do What's Right, Go All In, and Move Forward.
• Purpose: "We Open Doors for You."
• Long term vision is to be best in class culturally, strategically, socially, and financially.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree