Enterprise Implementation Manager

Procare Solutions•Atlanta, GA

5h•Hybrid

About The Position

The Enterprise Implementation Manager is responsible for leading onboarding, engagement, and successful implementation of Procare’s software for Enterprise clients, including multi-site and corporate-level organizations. This role serves as the primary point of contact throughout implementation and is accountable for delivering a scalable, outcomes-driven onboarding experience that drives adoption, utilization, and long-term customer success. This individual partners closely with corporate stakeholders to design and execute tailored implementation and training strategies across complex organizational structures. The Enterprise Implementation Manager must be agile, consultative, and proactive—continuously evolving onboarding programs to align with the growth and needs of enterprise clients and Procare’s broader business objectives.

Requirements

Bachelor’s degree or combination of education and relevant experience
3+ years' of relevant professional experience in software implementation, SaaS, fintech, or customer-facing roles
Proven experience working with enterprise or multi-location clients, including corporate stakeholder engagement
Strong understanding of Payment Operations, SaaS platforms, or related technologies
Demonstrated ability to design and execute scalable onboarding programs for complex organizations
Experience acting as a consultative partner, influencing customer strategy and driving adoption
Exceptional communication and presentation skills, with the ability to engage both executive and operational stakeholders
Strong organizational, project management, and time management skills with the ability to manage multiple enterprise implementations simultaneously
Analytical mindset with the ability to interpret data, identify trends, and drive decision-making
Ability to work effectively across cross-functional teams in a fast-paced, evolving environment
Proficiency with Microsoft Office and standard business applications
High degree of ownership, adaptability, and problem-solving capability

Nice To Haves

Enterprise experience (within 3+ years' of relevant professional experience)

Responsibilities

Serve as the primary relationship manager and point of contact for corporate and enterprise clients throughout the implementation lifecycle
Partner with corporate leadership and multi-site stakeholders to design and execute customized onboarding and training strategies aligned to their organizational structure and goals
Develop and deliver scalable implementation plans that support enterprise rollouts across multiple locations, ensuring consistency and efficiency
Lead consultative training and onboarding sessions, aligning software usage with each client’s operational and billing strategies
Act as a strategic advisor to enterprise clients, influencing adoption and ensuring alignment to best practices and desired business outcomes
Demonstrate agility by adapting implementation approaches in real-time to meet the evolving needs of corporate clients and complex environments
Drive activation, utilization, and adoption metrics, ensuring customers achieve value quickly and consistently across all locations
Ensure clarity, structure, and accountability in enterprise rollout planning and execution, including timelines, milestones, and success criteria
Collaborate cross-functionally (Support, Product, Payment Operations, Training, and Customer Success) to remove barriers and deliver a seamless customer experience
Gather and communicate enterprise-level feedback and insights to influence product enhancements, onboarding strategies, and process improvements
Continuously evaluate and enhance onboarding programs, ensuring they scale effectively with enterprise growth and evolving customer needs
Support and contribute to standardization of enterprise implementation playbooks, tools, and best practices
Drive both individual and team performance metrics aligned to customer outcomes, including activation, ramp, and utilization
Assist with strategic initiatives and special projects that support organizational growth and operational excellence

Benefits

Excellent comprehensive benefits packages including: medical, dental, & vision plans
HSA option with employer contributions
Vacation time, holidays, sick days, volunteer & personal days
401K Plan with employer match and immediate vesting
Employee Stock Purchase Plan
Employee Discount Program
Medical, Dependent Care, and Transportation FSA Plans
Company paid Short and Long-Term disability and Life Insurance
RTD EcoPass for all Denver employees
Tuition Reimbursement and continued Professional Development
Fast paced, high energy workplace environment in prime downtown location
Regular company provided meals