Enterprise Fraud Specialist 3- Team Leader
About The Position
Under general supervision, the Process Team Leader Senior - OPS performs the most complex clerical assignments. This position is fully cross trained to perform various functions in the area and ensures the cross training of others. Utilizes leadership and management skills as the Team Leader of a team while also performing the same daily responsibilities of the team. Assures an exceptional customer experience for customers. Takes ownership of and provides excellent customer service for customers, and ensures completion of problem resolution. Serves as the escalation point of service related issues. Establishes and maintains strong working relationships with the critical operations business partners of the bank.
Requirements
- Bachelor's Degree
- 1+ year of financial related experience
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Leadership experience
- Strong organizational skills
- Proficient with Microsoft tools
Responsibilities
- Receives, classifies, reconciles, interprets, consolidates, maintains and/or summarizes records, files or documents.
- Compiles complex reports drawing data from a wide range of sources.
- Exchanges information and resolves moderately complex problems by researching solutions.
- Coordinates related activities within an assigned area.
- Distributes, assigns, reviews and/or supervises work flow.
- Handles the more difficult problems and confers with supervisor regarding the most unusual cases.
- Performs other duties as assigned.
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
