Enterprise Field Application Engineer

Renesas Electronics • Frisco, TX

2d • $150,000 - $170,000 • Onsite

About The Position

The Enterprise Field Applications Engineer (FAE) is a highly skilled individual with a combination of deep technical ECAD expertise along with excellent communication skills who plays an indispensable part in bridging the gap between the Altium Enterprise sales team, Enterprise customers, and the Enterprise Implementation team. The ideal candidate will have a strong background in ECAD presales activities including working directly with Enterprise Account Managers to qualify opportunities, demonstrating product functionality in the context of our overall solution, and developing customer success and deployment plans in support of Enterprise post-sale activity. The Enterprise FAE ensures that there is a full technical understanding of the ‘as-is’ customer environment and can discuss and demonstrate the value of Altium’s Enterprise solutions in the context of their specific ‘to-be’ requirements. This role includes the ability to demonstrate effectiveness in understanding both internal and external stakeholder requirements, define strong technical strategies in the context of the customers business goals and provide clear communication regarding the value of Altium solutions based on customer-specific technical requirements.
This position is located in Frisco, TX or La Jolla, CA offices and is on-site five days a week.

Requirements

• Bachelors Degree in Electrical Engineering, Mechanical Engineering, or equivalent degree and experience
• At least 5 years of experience in ECAD presales Enterprise engagements, customer success, account management, and/or a client-facing role in EDA
• Experience with ECAD tools including schematic and PCB design, project data management, library/component management, PLM integration, MCAD Collaboration, process definition and management, workflows and signal integrity analysis (Altium tools preferred)
• Ability to engage customers at business level to drive alignment, and execution of ECAD strategy
• Ability to be highly effective in a team and matrix management organization
• Excellent written and verbal communication skills
• Ability to travel 25%

Nice To Haves

• Proficiency with Altium design and data management tools preferred

Responsibilities

• Work closely with Enterprise Account Managers and Enterprise Implementation Managers to understand customer requirements and define technical solutions to support the strategy
• Conduct Discovery calls to understand current customer environment, business goals, technical challenges and Conduct product demonstrations, presentations and technical training sessions for customers
• Manage the technical strategy, ensuring the customer’s requirements and expectations are properly setServe as the primary technical point-of-contact for customers and assist them with product requirement definition, integration and specific adoption issues during presales stage
• Build excellent customer relationships and provide technical influence to help them to adopt recommended best practices
• Work with the Deployment team to help handle escalations of deployment and customer productivity blocking issues by coordinating related activities with Sales, R&D, and Customer Success (Tech Support)
• Collaborate with R&D/engineering teams to identify and resolve product/performance issues
• Participate in product development review meetings and represent voice of the customer
• Become a trusted technical advisor by proactively staying up-to-date on industry trends, competitive products and positioning
• Use in-depth knowledge of client, industry, business processes, and deep knowledge of the product and technical expertise to drive and increase adoption and usage of Altium Enterprise solutions
• Ability to create technical presentations and demonstrations to target individual customers on an as needed basis
• Travel to customer sites as needed to better understand requirements and/or provide onsite technical support

Benefits

• Renesas offers a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance.
• In addition to elective benefit options, benefited employees receive company-paid life insurance and AD&D, LTD, short term medical benefits as well as paid sick time, paid holidays, and accrued paid vacation.
• New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees