Enterprise Feed Manager

BigCommerce•Austin, TX

About The Position

The Enterprise Feed Manager is responsible for managing a portfolio of premier advertising channel clients and ensuring the successful execution of feed initiatives across major platforms such as Google, TikTok, and Meta. This role blends technical expertise with strategic client relationship management to drive best-in-class feed performance, deliver meaningful insights, and provide ongoing value. The ideal candidate excels at managing complex technical accounts, serving as a trusted advisor to clients, and partnering with Sales on identifying revenue-generating opportunities that align with business goals. This includes promoting the adoption of Feedonomics' products and services that deliver measurable impact. Success in this role requires a strong ability to navigate technical challenges and foster cross-functional collaboration.

Requirements

Minimum of 3 years of experience in data feed account management, with a strong understanding of product data optimization and channel integrations
3+ years in a client-facing support role, demonstrating a high level of professionalism, responsiveness, and client relationship management
At least 3 years of experience in digital marketing and/or e-commerce performance, with proven results in driving campaign or channel success
3+ years of project management experience, with the ability to manage multiple workstreams and cross-functional collaboration
Excellent communication (written and verbal), persuasion, presentation, and client relationship skills are critical
Proven ability to manage multiple priorities simultaneously while consistently meeting deadlines
Highly organized and detail-oriented, with a strong customer-centric mindset

Responsibilities

Manage a book of business of 20+ clients, 150+ monthly hours, or the equivalent of $50K–$80K MRR.
Serve as the primary point of contact for assigned premier advertising channel clients, acting as a Feedonomics representative and trusted advisor.
Improve revenue retention rates for your book of business by building strong referenceable working relationships with your clients from entry level to executive leaders.
Facilitate monthly virtual client meetings to review performance, discuss strategic initiatives, and foster long-term partnerships.
Partner with Sales to support strategic business reviews, renewal conversations, and growth opportunities.
Set and manage client expectations, troubleshoot issues, and escalate concerns as needed to maintain high levels of satisfaction.
Track and document client technical feed requirements, account details, and project milestones.
Provide account reporting on special projects, platform deliverables, and overall client health to internal stakeholders and leadership.
Oversee multi-client communications, delegating operational and technical tasks to support.
Configure and map data from various file formats (e.g., delimited files, XML, API, and custom scripts) for integration into the Feedonomics platform.
Assess data quality, resolve discrepancies, and optimize product feeds for performance across platforms such as Google, Meta, and TikTok.
Install, troubleshoot, and maintain Feedonomics platform integrations to ensure reliable data sync and delivery.
Collaborate with Product and Engineering teams to provide platform feedback and resolve technical challenges.
Maintain thorough documentation of account processes, optimization strategies, platform-specific nuances and client growth plans.