Enterprise Events Executive
About The Position
As an Enterprise Events Executive, you will own our most valuable corporate relationships end-to-end. You will be assigned a portfolio of named strategic accounts, including new accounts transitioned from Enterprise Partnerships Executives. Your job is to deepen those relationships, drive retention, grow revenue, and expand accounts across markets. You will build, protect, and scale the accounts that matter most. We lead with presence - Lucky Strike Entertainment operates a camera-first policy. All video calls with clients and internal stakeholders require cameras on, and we expect associates to show up polished and professional - that means appropriate attire, a clean environment, and the kind of executive presence that reflects the brand we represent.
Requirements
- 3-5+ years of experience in customer success, account management, or a client-facing sales or hospitality role.
- Proven ability to manage and grow a portfolio of corporate accounts with a focus on retention, satisfaction, and expansion.
- Relationship-first approach - you build trust at the executive level and know how to navigate large, multi-stakeholder organizations.
- Strategic thinker who develops account success plans and identifies growth opportunities before clients ask.
- Strong understanding of CRM tools - Salesforce, HubSpot, Gainsight, or similar - and comfortable leveraging data to track account health and performance.
- Highly organized with strong pipeline discipline.
- Comfortable with Outlook, Microsoft Teams, Excel, and GEMS.
Responsibilities
- Serve as the primary point of contact for a portfolio of named corporate accounts, building trusted relationships that drive long-term loyalty and repeat business.
- Proactively engage clients to understand their goals, uncover challenges, and align Lucky Strike Entertainment's offerings to their success metrics.
- Field-oriented role with an expectation of minimum 50% time in the field, present with clients, at venues, and across your territory.
- Receive and onboard new accounts transitioned from Enterprise Partnerships Executives, ensuring a seamless transition from sale to experience and a strong start to every client relationship.
- Deliver tailored event programming recommendations, resources, and best practices aligned to each client's goals and group needs.
- Develop and execute account success plans aligned with client objectives, booking cadences, and revenue growth targets.
- Identify and act on upsell, cross-sell, and cross-market expansion opportunities within your portfolio.
- Own outreach to all named key accounts and manage event pipeline, renewals, and incremental growth across your full book of business.
- Drive customer retention, repeat bookings, and satisfaction across our national portfolio of venues.
- Manage renewals, expansions, and new business simultaneously.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
