Enterprise Deployment Strategist (AI/ML Product)
About The Position
Pallet is seeking an Enterprise Deployment Strategist to manage customer deployments end-to-end as the company scales into larger, more complex enterprise and mid-market customers. This role involves handling high-stakes deployments with multiple stakeholders, evolving requirements, and change management. The Deployment Strategist will act as the liaison between customers, Agent Delivery Engineers, Product, Sales, and Success teams, ensuring customers feel supported and confident throughout the deployment process. This is a client-facing role requiring individuals who thrive under pressure and ambiguity, and who are eager to help build the deployment playbook rather than inherit one. The role involves translating real-world operations into live AI agent workflows, working directly with executives, and shaping how CoPallet scales and gains customer trust in mission-critical systems.
Requirements
- 6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
- Strong technical acumen: able to reason about workflows, APIs, and system behavior
- Comfort operating in fast-moving, ambiguous environments
- Excellent written and verbal communication skills
- Experience managing multiple concurrent, high-stakes projects
- Familiarity with LLMs, APIs, JSON
- Strong Excel / PPT skills
- SaaS experience
- Basic SQL literacy
Nice To Haves
- Technical degree (CS, Engineering, Math) or equivalent experience
- Experience with AI-driven or workflow automation products
Responsibilities
- Serve as the executive point of contact for customer deployments and long-term success
- Lead customer discovery to understand workflows, constraints, and success criteria
- Translate complex business processes into executable AI agent workflows
- Partner with Agent Delivery Engineers to validate assumptions and execute technically
- Configure, test, and release agent configurations for customer use cases
- Own deployment plans, timelines, risks, and stakeholder communication
- Lead customer kickoffs, milestone reviews, QBRs, and executive updates
- Proactively manage scope changes, escalations, and expectation-setting
- Improve and scale onboarding and deployment processes over time
- Travel for key customer milestones and kickoffs as needed (~25%)
Benefits
- Health, vision, and dental insurance
- Flexible PTO
- Competitive salary + equity
- 401(k)
- Annual learning & development stipend
- Commuter benefits (Bay Area)
- Uber ride stipend for late office nights
- Remote office stipend
- Daily catered lunches via Sharebite
- Onboarding trip to SF HQ for remote employees
- Monthly happy hours
- Annual company offsites
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
