Enterprise Deployment Strategist (AI/ML Product)
About The Position
Pallet is seeking an Enterprise Deployment Strategist to manage customer deployments end-to-end as the company scales into larger, more complex enterprise and mid-market customers. This role is crucial for ensuring successful deployments, which involve multiple stakeholders, evolving requirements, and significant change management. The Deployment Strategist will act as the primary liaison between customers and internal teams, including Agent Delivery Engineers, Product, Sales, and Success. This is a client-facing, high-ownership position for experienced operators who excel in dynamic and ambiguous environments. The role involves building the deployment playbook from scratch, translating real-world operations into AI agent workflows, and working directly with executives to shape the scaling of CoPallet and build customer trust in AI systems.
Requirements
- 6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
- Strong technical acumen: able to reason about workflows, APIs, and system behavior
- Comfort operating in fast-moving, ambiguous environments
- Excellent written and verbal communication skills
- Experience managing multiple concurrent, high-stakes projects
- Familiarity with LLMs, APIs, JSON
- Strong Excel / PPT skills
- SaaS experience
- Basic SQL literacy
Nice To Haves
- Technical degree (CS, Engineering, Math) or equivalent experience
- Experience with AI-driven or workflow automation products
Responsibilities
- Serve as the executive point of contact for customer deployments and long-term success
- Lead customer discovery to understand workflows, constraints, and success criteria
- Translate complex business processes into executable AI agent workflows
- Partner with Agent Delivery Engineers to validate assumptions and execute technically
- Configure, test, and release agent configurations for customer use cases
- Own deployment plans, timelines, risks, and stakeholder communication
- Lead customer kickoffs, milestone reviews, QBRs, and executive updates
- Proactively manage scope changes, escalations, and expectation-setting
- Improve and scale onboarding and deployment processes over time
- Travel for key customer milestones and kickoffs as needed (~25%)
Benefits
- Health, Vision, and Dental benefits
- Take-what-you-need Paid Vacation
- Life Insurance and Accidental Insurance
- Short-Term Disability Coverage
- Generous salary and equity for all staff
- 401k option
- Paid parental leave
- Yearly learning and development stipend
- Commuter benefits for Bay Area employees
- Uber ride stipend if you ever have to work late in the office
- Remote office home stipend
- Daily catered lunches provided
- Onboarding trip to San Francisco HQ if you work remotely
- Monthly happy hours
- Annual Company Offsites
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
