Enterprise Delivery Strategist - Restaurant Operations Strategy

Loop AI • New York, NY

10d • $150,000 - $200,000

About The Position

Loop is an agentic restaurant intelligence software that augments the back office of restaurant chains by automating workflows and delivering intelligence across finance, operations, and marketing functions. Loop deploys AI agents built by its in-house team into restaurant brands, bringing industry best practices in handling complex internal functions. Loop is a fast-growing restaurant technology company powering billions of dollars in revenue and serving over 10,000 restaurants within 3 years across recognizable US brands, helping them grow their topline and bottomline. The company is built by a world-class team of entrepreneurs, operators, leaders, and AI engineers from various industries including big tech, management consulting, and investment banking, with experience from companies like Uber, Google, Amazon, and McKinsey.

As an Enterprise Delivery Strategist in the Strategy & Operations charter of Loop, you will be a custodian of the value delivered to Loop's Enterprise customers through its operations product. Loop's products power billions of dollars in revenue and are poised to scale multifold. In this role, you will be the value custodian for Loop's enterprise customers, focusing on customer outcomes and optimizing key metrics such as time to value, engagement, and outcomes for Loop's operations product, Protect. You will cross-functionally impact customer strategy by collaborating with Sales/GTM, Product Operations, Product, and Customer Success teams, while owning key customer value metrics.

Requirements

• At least 8-12 years of experience in an operations role in the restaurant industry, a direct-to-consumer brand, or in the E-commerce, CPG, or hospitality industry
• Experience as a Senior Manager or Director of Operations or in other senior operational roles, managing a broad charter across operations
• Ability to break down complex problems into smaller parts and build necessary processes and systems around them
• Ability to think in terms of metrics, funnels, and dashboards
• Exhibited leadership while also having worked in individual contributor (IC) roles
• Ability to understand complex customer/business problem statements from a business perspective and make tradeoffs to build for the right customer outcomes
• Demonstrated cultural values of radical ownership and customer obsession
• Ability to lose no time and move fast on solving problems
• Strong hunger for personal growth and a desire to build and deploy next-generation products at scale, as an operator or a founder
• Worked at a restaurant in-store in any capacity for 3 months or more

Nice To Haves

• Inherently a great sales person - be it selling a product, idea, project, vision or anything else!

Responsibilities

• Ownership of key customer value metrics
• Building playbooks for the sales and customer support functions
• Ownership of all internal processes across analytics, product surfaces, content, and communications across functions to ensure 10-star value delivery to customers
• Ownership of internal processes needed to monitor and improve agentic workflows, including evaluations, system prompts, creating templates, and agentic workflows for customers
• Collaborating with GTM/Customer Success teams to own the implementation and business roadmap, taking business needs and customer needs into account

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed