Enterprise Delivery Lead

Agility PR Solutions•Ottawa, ON

1d•CA$70,000 - CA$90,000•Remote

About The Position

The Enterprise Delivery Lead is responsible for orchestrating the end-to-end delivery of media intelligence services across Enterprise accounts, including recurring reporting, monitoring-driven outputs, and ad hoc client requests. This role serves as the operational coordination point across Media Insights, Monitoring, Account teams, and leadership, ensuring deliverables are completed on time, workflows are effectively managed, and teams have visibility into priorities, dependencies, and capacity. The role combines hands-on project and workflow coordination with operational oversight, helping build scalable delivery processes that support both structured reporting cycles and fast-moving client needs in a high-touch Enterprise environment.

Requirements

3-5+ years of experience in project management, delivery coordination, operations, client services, or a related field
Experience managing multiple projects, deadlines, and stakeholders in a fast-paced environment
Strong organizational skills with the ability to prioritize competing demands and keep work moving forward
Experience using project management or workflow tools such as Asana, Monday.com, Jira, Smartsheet, Wrike, or similar platforms
Ability to identify risks, remove roadblocks, and coordinate work across multiple teams
Strong communication skills and confidence working with both internal stakeholders and clients
Comfortable working in environments that balance planned work with reactive requests and shifting priorities
Experience creating reports, dashboards, or tracking mechanisms to provide visibility into work and progress
Curious mindset with a passion for improving processes, workflows, and team efficiency
Highly organized, detail-oriented, and proactive
Ability to remain calm under pressure and adapt to changing priorities

Nice To Haves

Experience in media intelligence, PR, agency, analytics, research, or client delivery environments is considered an asset
Experience with AI tools, workflow automation, or process optimization is an asset

Responsibilities

Own the delivery of Enterprise client work across the Media Intelligence function
Ensure reports, monitoring-driven outputs, and ad hoc requests are delivered on time and to a high standard
Coordinate timelines, dependencies, and handoffs across teams
Identify delivery risks and drive resolutions
Build and optimize workflows that support recurring reports, monitoring requests, and client deliverables
Manage intake, prioritization, and tracking of Enterprise work
Drive adoption and consistent use of project management tools and processes
Monitor workload, team capacity, and resource allocation across functions
Identify bottlenecks and recommend process or staffing improvements
Establish and maintain delivery standards and quality controls
Serve as the central coordination point between Media Insights, Monitoring, Account Teams, and Leadership
Communicate priorities, timelines, risks, and delivery status to stakeholders
Ensure teams remain aligned on deliverables and client commitments
Identify opportunities to improve efficiency, scalability, and consistency across delivery workflows
Build dashboards and reporting that provide visibility into project status, team capacity, and delivery performance
Use data and insights to improve turnaround times, predictability, and client satisfaction