Enterprise Data Analytics Program Manager - Remote - Nationwide

Vituity•Sacramento, CA

7h•$85,170 - $106,465•Remote

About The Position

The Enterprise Data Analytics Program Manager balances the needs of customers, business teams, and stakeholders with technical capabilities throughout development, ensuring delivered products meet the goals of the original request. The role operates in uncertain and ambiguous areas, provides recommendations, facilitates discussions to develop business requirements and user stories, and helps translate user needs into effective workflows and products. The position collaborates with technical teams to align backlogs with product and business objectives, resolve roadblocks, and manage escalations. It maintains documentation and issue tracking, develops user training and support materials, promotes products and supports user communities, and builds relationships with business stakeholders and internal technology teams. The role also develops subject-matter expertise in upstream data sources and their flow, participates in planning for system upgrades and migrations, and helps troubleshoot service disruptions. The manager oversees data acquisition with revenue cycle management groups, electronic medical record vendors, and hospital partners. The position identifies opportunities to use data and systems for reports, dashboards, and tools; prototypes solutions using Tableau and other platforms; gathers user and stakeholder feedback; and provides or facilitates complex ad hoc analysis and reporting. It also monitors analytics and business intelligence best practices and completes training on current technology and data/IT methodologies.

Requirements

Bachelor’s degree from an accredited institution.
3–5 years of Product Management or equivalent experience.
Demonstrated background in using or implementing data analytics tools or dashboards.
Working knowledge of Microsoft Office software applications.

Nice To Haves

Background in hospital, medical, or pharmaceutical settings.
Knowledge of cloud technologies.
Basic knowledge of SQL or a programming language.
Working knowledge of Agile Software Development Methodology.
Project Management Professional (PMP) or Program Management Professional (PgMP) certification.

Responsibilities

Balance customer, business, stakeholder, and technical needs throughout product development and ensure deliverables meet request goals and objectives.
Provide recommendations in uncertain or ambiguous situations.
Facilitate discussions to develop business requirements and user stories, translating user needs and experience into effective workflows or products.
Collaborate with technical teams and groom the backlog to align work with product and business goals; help resolve roadblocks and manage escalations.
Maintain internal documentation in Confluence and track issues, bugs, and enhancements in Jira and ServiceNow.
Create and manage user and customer training and supporting content using SharePoint and other platforms.
Promote products by demonstrating the value of tools, supporting the user community, and identifying advocates.
Develop subject-matter expertise in upstream data sources and data flow to identify gaps across programs and practice lines.
Participate in planning system upgrades and migrations that may affect data sources or platforms used by Practice Management and Physician Partner Operations users.
Work with relevant teams to troubleshoot and mitigate system failures and service lapses, and provide updates to users.
Build and maintain relationships with business stakeholders for assigned platforms and MVPs, and with other ITS teams.
Influence and collaborate with others, presenting to and securing approval from senior management and key stakeholders as necessary.
Manage data acquisition with RCM Data Acquisition, outside RCM groups, other EMR vendors, and hospital partners.
Identify opportunities to leverage available data sources or systems in reports, dashboards, or tools that provide business value or operational insight.
Use Tableau and other platforms to develop prototypes, gather feedback from prospective users, assess value with stakeholders, and determine next steps and documentation for production development when appropriate.
Research and stay informed about analytics and business intelligence best practices.
Provide or facilitate ad hoc analysis and reporting for business requests that exceed what is readily available in PMD and other tools.
Complete formal or informal training on current technology and Data/IT methodologies.
Attend a quarterly skip meeting with the manager's manager.
Identify a mentor and meet monthly.

Benefits

Superior health plan options.
Dental, vision, HSA/FSA, life, and AD&D coverage.
401(k) retirement savings plan with a $1.20 match for every dollar up to 6%, plus discretionary profit-sharing contributions; eligible January following 18 months of service.
Generous paid time off starting at 3–4 weeks annually.
Student loan refinancing discounts.
Professional and Career Development Program.
Employee Assistance Program (EAP) and travel assistance.
Wellness program, including monthly wellness events and programs such as yoga and HIIT classes.
Flexible work hours.
Virtual meet-and-greets, events, seminars, team-building activities, and opportunities to attend Vituity community events.
Annual corporate Success Sharing bonus program, based on company performance.