Enterprise Data Analytics Program Manager
About The Position
Vituity is seeking an Enterprise Data Analytics Program Manager to balance customer, business, stakeholder, and technical needs throughout development, ensuring delivered products meet their goals. The role operates amid ambiguity, develops recommendations, facilitates requirements and user-story discussions, and collaborates with technical teams to align backlogs with product and business objectives. The Program Manager maintains documentation, tracks issues and enhancements, develops user training content, promotes product adoption, and builds relationships with business stakeholders and internal technology teams. The role also develops expertise in upstream data sources and data flows, supports planning for upgrades and migrations, helps troubleshoot service issues, and manages data acquisition with revenue cycle management groups, EMR vendors, and hospital partners. The position assesses opportunities to use data and systems for reports, dashboards, and tools; prototypes and evaluates analytics solutions with users and stakeholders; provides or facilitates complex ad hoc analysis and reporting; and stays informed about analytics and business intelligence practices. The role includes technology and data/IT training, quarterly skip-level meetings, and monthly meetings with a mentor. This is a remote position available nationwide.
Requirements
- Bachelor’s degree from an accredited institution.
- 3–5 years of Product Management or equivalent experience.
- Demonstrated background using or implementing data analytics tools or dashboards.
- Working knowledge of Microsoft Office software applications.
Nice To Haves
- Background in hospital, medical, or pharmaceutical settings.
- Knowledge of cloud technologies.
- Basic knowledge of SQL or a programming language.
- Working knowledge of the Agile Software Development Methodology.
- Project Management Professional (PMP) or Program Management Professional (PgMP) certification.
Responsibilities
- Balance customer, business-team, stakeholder, and technical-resource needs throughout development, ensuring deliverables meet original goals and objectives.
- Operate in areas of uncertainty and ambiguity and provide sound recommendations.
- Facilitate discussions to develop business requirements and user stories, interpreting user needs and experiences to design effective workflows or products.
- Collaborate with technical teams and groom the backlog to align work with product and business goals; help resolve roadblocks and manage escalations.
- Maintain internal documentation in Confluence and track issues, bugs, and enhancements in Jira and ServiceNow.
- Create and manage training and supporting content for users and customers using SharePoint and other platforms.
- Promote products by demonstrating the value of tools, supporting user communities, and identifying advocates.
- Develop subject-matter expertise in upstream data sources and flows to identify gaps for programs and practice lines.
- Participate in planning system upgrades and migrations that affect data sources or platforms used by Practice Management and Physician Partner Operations users.
- Work with appropriate teams to troubleshoot and mitigate system failures and service interruptions, and provide user updates.
- Build and maintain relationships with business stakeholders for assigned platforms and MVPs, and with other ITS teams.
- Influence and collaborate with others, presenting to and securing approval from senior management and key stakeholders as needed.
- Manage data acquisition with RCM Data Acquisition, outside RCM groups, EMR vendors, and hospital partners.
- Identify opportunities to leverage available data sources or systems for reports, dashboards, tools, and operational insights.
- Use Tableau and other platforms to develop prototypes, gather prospective-user feedback, assess value with stakeholders, and determine next steps and production-development documentation when appropriate.
- Research and stay informed about industry best practices in analytics and business intelligence.
- Provide or facilitate ad hoc analysis and reporting for business requests that exceed what is readily available in PMD and other tools.
- Complete formal or informal training on current technology and Data/IT methodologies.
- Attend quarterly skip meetings with the manager's manager and identify a mentor for monthly meetings.
Benefits
- Superior health plan options.
- Dental, vision, HSA/FSA, life, and AD&D coverage.
- 401(k) plan with a $1.20 match for every dollar up to 6%, plus discretionary profit-sharing contributions; eligibility begins in January following 18 months of service.
- Generous paid time off starting at 3–4 weeks annually.
- Student loan refinancing discounts.
- Professional and career development program.
- Employee assistance program and travel assistance.
- Wellness program and monthly wellness events.
- Flexible work hours.
- Virtual meet-and-greets, events, seminars, team-building activities, and opportunities to attend community events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
