Enterprise Customer Success Manager, Nursing Health Education
Elsevier•Home based-Missouri, MO
•$59,200 - $98,600•Remote
About The Position
The Enterprise Customer Success Manager (eCSM) is a relationship strategist focused on developing meaningful partnerships with our customers. The eCSM serves as a trusted adviser and customer advocate to our new and returning partnership customers. This role works closely with cross-functional teams to design and implement individualized customer success plans and strategies. This ensures the health, goals, and objectives of our customers are met, and business value is realized.
Requirements
- Possess prior customer success experience
- Be organized with exceptional time management skills and professional agility
- Have relational intelligence and strategic thinking ability
- Be a team player with a demonstrated high level of collaboration
- Have a strategic problem-solving mindset
- Be able to effectively prioritize tasks and see them through to completion
- Demonstrate proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word)
Responsibilities
- Working closely with administrators, faculty, and students of our partnership accounts to learn and discover their needs/goals
- Translating the needs/goals of key stakeholders into a Customer Success plan
- Organizing, documenting, and refining customer data throughout the partnership
- Managing and taking point on issues, as the customer advocate
- Using teaching skills that support customer onboarding plans
- Conducting training with elevated customer product value driven conversations
- Providing customer with high-level service and develops innovative solutions to meet customers' business needs
Benefits
- country specific benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
