Customer Success Manager, Enterprise

SchooLinks

5d•$75,000 - $110,000•Remote

About The Position

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to lead our larger, more complex district implementations.

Requirements

5+ Years Professional Experience in a Customer Success position
3+ years experience in implementation and customer success for a SaaS company
Experience in ClassLink/Clever, SFTP preferred
Experience or Ability to work in a remote environment
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
Ability to close renewal and multi-thread to discover expansion opportunities
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required

Nice To Haves

Experience in ClassLink/Clever, SFTP preferred

Responsibilities

Meet onboarding, usage, and renewal targets for your portfolio of districts.
Onboard new districts by leading their project kickoff, data integration, and training sessions.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.