Enterprise Customer Success Manager

Scrunch•Salt Lake City, UT

1d•$110,000 - $140,000•Onsite

About The Position

We’re looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You’ll serve as the connective tissue between our technology and our users—ensuring clients not only succeed but become champions of our product.

Requirements

5+ years in customer success or account management, ideally at a marketing-focused SaaS company.
A genuine builder mentality—you've joined teams early, built processes from scratch, and are proud of the systems you've left behind.
Demonstrated fluency with AI tools in your daily workflow—using them to research, draft, analyze, synthesize, and problem-solve faster and better.
Strong communication skills—you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving.
Proven experience managing a strategic enterprise book of business, with playbooks to show them.
Comfort operating in ambiguity—you don't wait for the perfect brief; you figure it out and iterate.
A team-first orientation—you collaborate fluidly across product, sales, and marketing to drive outcomes.

Responsibilities

Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).