Enterprise Customer Success Manager — East (Bilingual: English/Spanish)

Sigma Computing•New York, NY

3h•$132,000 - $165,000•Onsite

About The Position

The Enterprise Customer Success Manager - East is responsible for building and maintaining strong relationships with key decision-makers and influencers within the customer base, focusing on high-value accounts. This role leverages analytics expertise to guide customers in optimizing their use of Sigma Computing's platform, helping them understand their data and gain actionable insights. A key focus is on maximizing Net Dollar Retention (NDR) through upselling, cross-selling, and proactive churn reduction. The CSM will also act as a customer advocate, bridging communication between customers and the product team, and will collaborate with customers to develop and execute success plans aligned with their business goals. Additionally, the role involves designing and delivering educational initiatives to increase product knowledge, adoption, and engagement.

Requirements

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.
7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
Strong analytical skills with a proven ability to solve complex problems using data.
Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
Fluent in Spanish, with the ability to conduct business-level conversations with customers.
Working understanding of enterprise data architecture, including data lakes, data warehouses, and hybrid cloud environments.
Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
ETL experience.
Experience implementing production business intelligence solutions.
Startup experience.

Responsibilities

Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
Leverage deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.
Develop and implement strategies aimed at maximizing NDR, including identifying opportunities for upselling and cross-selling, and reducing churn.
Serve as the bridge between customers and the product team, advocating for features, enhancements, and integrations.
Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with customer business goals.
Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement.