ENTERPRISE CONSENT GOVERNANCE LEADER-PRIVACY

The Kroger Co. • Cincinnati, OH

2d

About The Position

The Enterprise Consent Governance Leader serves as the business owner and program leader for Kroger's enterprise consent management capabilities and enables its privacy rights program, customer choice architecture, personalization strategy, Retail Media initiatives, Health & Wellness growth opportunities, and emerging AI-enabled experiences. The role operationalizes consent governance requirements, administers consent management technologies, manages the enterprise consent program, and drives adoption of related processes and controls throughout the organization.

As the central coordinator for enterprise consent management, this role ensures customer permissions, preferences, and privacy rights are implemented consistently across Kroger's customer experiences, business processes, and supporting systems. It partners with the Privacy Office and technology teams, coordinates governance activities across business units, supports strategic data-driven initiatives, and maintains program documentation, reporting, and operational controls. The role also supervises and coaches direct reports, completes performance reviews, and may travel up to 20% to support business activities. The position requires demonstrating Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Bachelor's degree in a relevant field.
• At least 8 years of experience in program management, governance, business operations, compliance operations, technology implementation, product operations, or related disciplines.
• Demonstrated success leading enterprise-wide initiatives involving multiple stakeholder groups.
• Experience managing technology-enabled programs, platforms, or governance processes.
• Strong analytical skills and ability to synthesize analysis into compelling oral and written communications and presentations.
• Excellent planning, organizing, and follow-up skills, with attention to detail and thorough documentation practices.
• Strong communication, facilitation, and stakeholder management skills.
• Highly collaborative approach, with proven ability to work cross-functionally and build strategic, mutually beneficial relationships at all levels of the organization.
• Demonstrated experience working with software vendors and enterprise technology teams.
• Experience facilitating discussions and problem-solving among legal, compliance, business, product, and technology teams.
• Ability to be self-directed and work independently.

Nice To Haves

• Experience with consent management, preference management, privacy management, customer data governance, or related technologies.
• Experience with Ketch, OneTrust, TrustArc, or similar platforms.
• Familiarity with privacy laws, digital advertising, loyalty programs, customer preferences, or customer rights programs.
• Certifications such as PMP, CIPM, CIPP/US, Prosci Change Management, or equivalent.

Responsibilities

• Serve as business owner for Kroger's consent management platforms, including Ketch, leading platform administration, governance operations, implementation coordination, stakeholder engagement, reporting, issue management, continuous improvement, and long-term program roadmap.
• Manage vendor relationships to support platform optimization and partner with technology teams to ensure consent signals are integrated and operating as intended across systems.
• Coordinate enterprise consent management initiatives, develop program roadmaps, drive issue escalation and resolution, and support strategic planning related to customer permissions, preference management, and privacy rights enablement.
• Partner with the Privacy Office to implement, operationalize, maintain, and continuously improve Kroger's enterprise consent governance framework.
• Manage governance processes, intake procedures, review workflows, implementation standards, and operational controls for enterprise consent management.
• Support strategic business initiatives, including personalization, customer engagement, loyalty, Retail Media, Health & Wellness growth, AI-enabled experiences, and other data-driven offerings.
• Coordinate governance activities across multiple business units and technology organizations.
• Maintain enterprise documentation, inventories, standards, process maps, and governance artifacts.
• Develop and maintain dashboards and reporting to track governance program metrics, risks, action items, dependencies, implementation progress, regulatory inquiries, and compliance review activities.
• Lead intake and coordination for new consent-dependent use cases and facilitate reviews among Privacy, Legal, Business, Product, and Technology stakeholders to document governance requirements, approvals, and dependencies.
• Coordinate implementation plans for new permissions, disclosures, preference management capabilities, and customer-facing experiences.
• Support business onboarding and adoption of consent governance processes and establish operational support models for ongoing governance activities.
• Serve as a subject matter expert in privacy, consent, and privacy management platforms.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Travel up to 20% to support business activities.
• Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably, nonconfrontationally, and cooperatively.
• Act with honesty and integrity regarding customer and business information; follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential functions of the position with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways offering potential for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior