Enterprise Consent Governance Leader-Privacy

Kroger • Cincinnati, OH

1d

About The Position

Serves as the business owner and program leader for Kroger’s enterprise consent management capabilities and enables the company’s privacy rights program, customer choice architecture, personalization strategy, Retail Media initiatives, Health & Wellness growth opportunities, and emerging AI-enabled experiences. The role operationalizes consent governance requirements, administers consent management technologies, manages the enterprise consent program, and drives adoption of consent-related processes and controls across the organization.

Acts as the central coordinator for enterprise consent management, ensuring customer permissions, preferences, and privacy rights are implemented consistently across customer experiences, business processes, and supporting systems. Partners with the Privacy Office, technology teams, vendors, and stakeholders throughout the organization to maintain and improve consent governance and its supporting platforms and processes.

Supervises and coaches direct reports, completes performance reviews, and provides feedback. The role may require travel up to 20% to support business activities. The employee must be able to perform the essential functions of the position with or without reasonable accommodation and demonstrate Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

• Bachelor’s degree in a relevant field.
• At least 8 years of experience in program management, governance, business operations, compliance operations, technology implementation, product operations, or related disciplines.
• Demonstrated success leading enterprise-wide initiatives involving multiple stakeholder groups.
• Experience managing technology-enabled programs, platforms, or governance processes.
• Strong analytical skills and ability to synthesize analysis into compelling oral and written communications and presentations.
• Excellent planning, organizing, and follow-up skills, with attention to detail and thorough documentation practices.
• Strong communication, facilitation, and stakeholder management skills.
• Highly collaborative approach and demonstrated ability to work cross-functionally and build strategic, mutually beneficial relationships at all organizational levels.
• Demonstrated experience working with software vendors and enterprise technology teams.
• Experience facilitating discussions and problem-solving among legal, compliance, business, product, and technology teams.
• Ability to be self-directed and work independently.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Experience with consent management, preference management, privacy management, customer data governance, or related technologies.
• Experience with Ketch, OneTrust, TrustArc, or similar platforms.
• Familiarity with privacy laws, digital advertising, loyalty programs, customer preferences, or customer rights programs.
• Certifications such as PMP, CIPM, CIPP/US, Prosci Change Management, or equivalent.

Responsibilities

• Serve as business owner for Kroger’s consent management platforms, including Ketch, and lead platform administration, governance operations, implementation coordination, stakeholder engagement, reporting, issue management, continuous improvement, and long-term roadmap development.
• Manage vendor relationships and partner with technology teams to optimize platforms and ensure consent signals are integrated and operating as intended across systems.
• Coordinate enterprise consent management initiatives by developing program roadmaps, driving issue escalation and resolution, and supporting strategic planning related to customer permissions, preference management, and privacy rights.
• Partner with the Privacy Office to implement, operationalize, maintain, and continuously improve the enterprise consent governance framework.
• Manage governance processes, intake procedures, review workflows, implementation standards, and operational controls for enterprise consent management.
• Support strategic initiatives involving personalization, customer engagement, loyalty, Retail Media, Health & Wellness, AI-enabled experiences, and other data-driven offerings.
• Coordinate governance activities across business units and technology organizations.
• Maintain enterprise documentation, inventories, standards, process maps, and other governance artifacts.
• Develop and maintain dashboards and reporting to track program metrics, risks, action items, dependencies, implementation progress, regulatory inquiries, and compliance reviews.
• Lead intake and coordination for new consent-dependent use cases and facilitate reviews among Privacy, Legal, Business, Product, and Technology stakeholders to document governance requirements, approvals, and dependencies.
• Coordinate implementation plans for new permissions, disclosures, preference management capabilities, and customer-facing experiences.
• Support business onboarding and adoption of consent governance processes and establish operational support models for ongoing governance activities.
• Serve as a subject matter expert in privacy, consent, and privacy management platforms.
• Supervise and coach direct reports, complete performance reviews, and provide feedback.
• Travel up to 20% to support business activities.
• Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and collaboratively, act with honesty and integrity regarding customer and business information, and follow directions while seeking assistance when needed to resolve issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior