Enterprise Communications Assistant

Northwell • Village of Sleepy Hollow, NY

8d • $39,290 - $59,800

About The Position

Performs communication-related activities and various routine clerical duties.

Requirements

• High School Diploma or equivalent, required.
• 0-1 years of relevant experience, required.
• Ability to communicate in English.
• Ability to learn the console and related duties.

Responsibilities

• Operates telephone console, answering incoming calls and extending them to the appropriate extension number.
• Places outside calls for authorized personnel according to policy.
• Performs various communications and/or emergency activities, including paging personnel, announcing closures, and responding to notifications.
• Answers general caller questions according to policy.
• Communicates with floors to exchange information regarding patient room changes.
• Answers the TTY (phone for the deaf) promptly.
• Logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties such as maintaining records, files, and cards for adjustments to charges, admissions, and other information.
• Calls the appropriate office when an alarm sounds.
• Disseminates patient contact information, including telephone and room numbers.
• Expedites calls.
• Uses MED-HELP to access patients.
• Makes routine decisions regarding assigned tasks within defined parameters.
• Assists in implementing communications projects and strategies.
• Performs related duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED