Enterprise Communications Assistant

Northwell Health • Sleepy Hollow, FL

8d

About The Position

Performs communication-related activities and various routine clerical duties. This role involves operating a telephone console, handling incoming calls, placing outside calls, performing emergency communications, answering general caller questions, and logging difficult calls. Additionally, the position requires performing routine clerical duties such as maintaining records and files, and responding to office alarms. The assistant will also disseminate patient contact information and expedite calls using MED-HELP. The role involves making routine decisions within defined parameters and assisting in implementing communications projects and strategies. All responsibilities are considered essential functions of the job.

Requirements

• High School Diploma or equivalent, required.
• 0-1 years of relevant experience, required.
• Ability to communicate in English.
• Ability to learn the console and related duties.

Responsibilities

• Operates telephone console, answers incoming calls on the main number and for the Operator, and extends calls to the appropriate extension number.
• Places various outside calls for authorized Personnel according to policy.
• Performs various communications and/or emergency activities, including paging authorized personnel overhead, announcing close of visiting hours, and other notifications.
• Answers general caller-questions according to policy.
• Calls floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner.
• Logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties including maintaining various records, files, and cards for adjustments to charges, admissions, and other information.
• Calls the appropriate office when one of the alarms in the office sounds.
• Disseminates patient contact information, giving out telephone numbers and room numbers as required.
• Expedites calls.
• Uses MED-HELP to access patients.
• Makes routine decisions regarding assigned tasks within defined parameters, often limited and confined to ongoing matters.
• Assists in implementing communications projects and strategies.
• Performs related duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED