Enterprise Client Executive

Smartcat

13h•Remote

About The Position

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time.

Requirements

3-5+ years of experience in: Account Management, Renewal Management, or Enterprise AM roles in high growth SaaS
Proven track record owning: Renewals, Expansion within existing accounts
Experience managing large account portfolios at velocity
Strong executive communication and negotiation skills
Comfort traveling and being onsite with customers
Experience selling into enterprise buying environments

Nice To Haves

Customer Success–only backgrounds without commercial ownership
Passive relationship managers
Reps uncomfortable with renewals, negotiation, or executive conversations
Low-velocity sellers who need deep support per account

Responsibilities

Own gross renewals across a defined portfolio of enterprise and strategic accounts
Run the full renewal lifecycle, including: Early risk identification, Stakeholder alignment, Commercial positioning, Negotiation and close
Defend existing ARR and prevent churn through proactive engagement and value articulation
Treat renewals as commercial motions, not administrative tasks
Operate with urgency and discipline to ensure on-time, predictable renewals
Drive expansion ARR on top of renewals through: Cross-sell and upsell motions, New teams, departments, regions, and workflows
Consistently grow accounts (e.g., $20K → $80K+ ARR) through structured expansion planning
Identify whitespace and expansion triggers inside existing customers
Build credible expansion narratives tied to business outcomes, not feature lists
Manage ~35 accounts with a fast, repeatable operating cadence
Balance depth and speed without sacrificing commercial rigor
Prioritize accounts intelligently based on: Renewal timing, Expansion potential, Risk signals
Avoid over-reliance on any single stakeholder or champion
Build and maintain multi-threaded relationships across: Business owners, Functional leaders, Procurement and finance, VP, SVP, and C-level executives
Move beyond day-to-day users into economic buyers and decision-makers
Expand account influence even when the original champion changes or exits
Understand: Customer business models, Budget ownership and buying processes, Renewal and procurement cycles
Position renewals and expansions in terms of: Business impact, ROI, Productivity and efficiency gains
Confidently lead renewal and expansion negotiations
Speak credibly about: AI-driven productivity and speed-to-market, Human-in-the-loop quality models, Business value of AI, not just technology
Translate Smartcat’s platform into clear, outcome-driven value for customers
Be comfortable using and discussing AI in customer-facing conversations
Partner closely with Field Delivery Engineers (FDE) for technical and solution needs
Operate without dedicated CSM support on these accounts
Own customer momentum, alignment, and outcomes end-to-end
Escalate risks early and clearly
Own your renewal and expansion forecast
Call risk early and accurately
Generate and manage pipeline proactively
Maintain clean CRM hygiene and predictable execution

Benefits

Flexibility to do your best work from where you thrive
Highly collaborative, globally-distributed team
Ownership, speed, and meaningful impact
Opportunity to shape how AI transforms the workplace
Integral role in ensuring Smartcat remains a leader in AI innovation
Opportunity to scale-up 10x and beyond
Commitment to building a culture that highlights respect and appreciation for each individual's unique background and perspective
Inclusive environment where team members can be their authentic selves at work
Steadfast commitment to inclusion
Firm stance against discrimination and harassment