Enterprise Change, Configuration, and Asset Manager (ECCAM)

TekSynap•,

11d•$85,000 - $96,000•Remote

About The Position

We are seeking an Enterprise Change, Configuration, and Asset Manager (ECCAM) to join our team supporting US Air Force Air Mobility Command base infrastructure modernization. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

5 years of experience
Must have an active Secret clearance
Enterprise change, configuration, and baseline management
ITIL-aligned change control, impact/risk/urgency/priority assessment, scheduling, approval, and closure
Configuration-item and asset tracking within a CMDB
Development and control of implementation, test, rollback, and post-implementation-review records
Coordination of Authorized Service Interruptions, maintenance windows, and operational dependencies
Technical documentation, process development, auditability, and metrics/reporting
Ability to coordinate Government, Communications Squadron, engineering, cybersecurity, and deployment stakeholders

Nice To Haves

DoD/Air Force change-management experience, including TO 00-33A-1100 familiarity
Experience with enterprise CMDB/service-management platforms
MCCC/AMAC or comparable enterprise change-approval processes
Training and workflow-development experience
Experience supporting RMF, STIG, CMMC, ISO, or other compliance-driven configuration controls
Multi-site modernization and high-tempo deployment change coordination

Responsibilities

Manages change management process in accordance with TekSynap BMS 7.04.0, ITIL change management practices, Air Force TO 00‑33A‑1100, and all applicable Communications Squadron workflows.
Ensures that all changes are properly classified, documented, assessed, coordinated, approved, scheduled, and closed using required criteria, including impact, risk, urgency, priority, configuration of items, test plans, and roll-back plans.
Oversees the Forward Schedule of Changes and ensures all requested or scheduled Authorized Service Interruptions are coordinated and approved through MCCC and AMAC as required by AF enterprise processes.
Deconflicts change activity across bases and functional teams and ensures alignment with enterprise‑level, MAJCOM‑level, and local CS approval paths.
Validates completeness and accuracy of all change requests, enforces required documentation standards, and ensures compliance with BMS reporting, audit, and quality requirements.
Establishes or refines Communications Squadron workflows when gaps exist or when assistance is requested.
Provides daily SITREPs to the Program Manager for all High or Critical changes and submits weekly reports summarizing change metrics, processing performance, risks, delays, and any support needed from leadership.
Ensures post‑implementation reviews and required documentation are completed prior to closure in alignment with AF TO 00‑33A‑1100 closure and review procedures.
Establishes, maintains, and controls Configuration Baseline(s) in the designated Change Management Database (CMDB).