Configuration/Change Management Services
About The Position
This position provides support and ownership to the document control processes and training throughout the product life cycle, including development, sustaining and end-of-life. The role involves controlling and managing configuration changes throughout their lifecycle, ensuring all components, versions, and changes are accurately documented and controlled. It also includes enforcing change control processes to prevent inconsistencies and issues with system performance and functionality. The Configuration/Change Manager will define the CM scope and plan, maintain the configuration management baseline of IT cloud and on-premises environments, and implement and maintain the change management process. Responsibilities also include gathering and documenting requirements and metrics, developing and improving processes, establishing and maintaining documentation policies and procedures, tracking and reporting project task status updates, and driving CM related project initiatives. Collaboration with internal and external teams, verifying and auditing configuration status, and improving and optimizing the CM process and tools are also key aspects of this role. Other duties as assigned.
Requirements
- High School diploma
- Must be a self-starter, team builder, excellent communicator and process oriented
- Strong expertise in using SharePoint and Teams platforms for document management and collaboration, including designing and implementing workflows
- This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.
Nice To Haves
- SharePoint and ServiceNow experience preferred
Responsibilities
- Provides support and ownership to the document control processes and training throughout the product life cycle, including development, sustaining and end-of-life
- Control and manage the configuration changes throughout its lifecycle
- Ensuring all components, versions, and changes are accurately documented and controlled
- Enforcing change control processes to prevent inconsistencies and issues with system performance and functionality
- Define the CM scope and plan
- Maintain configuration management baseline of IT cloud and on-premises environments
- Implement and maintain change management process
- Gather and document requirements and metrics
- Develop and improve processes
- Establish and maintain documentation policies and procedures
- Track and report project task status updates
- Drive CM related project initiatives
- Collaborate with internal and external teams
- Verify and audit the configuration status
- Improve and optimize the CM process and tools
- Perform other duties as assigned
Benefits
- Open Paid Time Off
- 11 Federal Paid Holidays & 5 Paid Sick Days
- Company-paid Life/AD&D
- Company-paid Short Term and Long-Term Disability
- Health Insurance with Company Contribution
- 401k Plan with Company Match
- Employee Recognition Program
- opportunity for Employee Referral Bonus
- opportunity for annual Performance Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
